ph3Job Description /h3 pThis is an opportunity to apply your leadership skills to will develop strong relationships with internal stakeholders and Large, Mid Cap and Subsidiary clients and maintain high standards of client satisfaction. /p pAs a Client Service Account Manager – Associate in the Trade Working Capital team, you will provide first class client service to top clients within the region. You will resolve complex client inquiries, review local Spanish language guarantees and applications, and be the subject matter expert for sales and in country service requirements of the Banking team. /p h3Job Responsibilities /h3 ul liManage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times. /li liBuild and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues. /li liTrack client transactions and provide comprehensive reporting to enhance client experience. /li liConduct client training and participate in client events to strengthen relationships. /li liProvide back up to Supply Chain Finance Team with Supplier inquiries /li liSupport operational workflows to resolve refusals, disputes, and problematic transactions. /li liRecord all client interactions in our Case Management System . /li liAdvocate for clients by analyzing customer behavior and reporting on transaction trends. /li liStreamline processes in line with Trade priorities and support sales and client visits. /li liPerform the review of Guarantees, SBLCs subject to Spanish Law and ICC Rules. /li liResolve complex client inquiries related to trade finance transactions. /li /ul h3Required Qualifications, Capabilities, And Skills /h3 ul liProficient in Spanish and English Languages. /li liWorking knowledge of ISP 98 and URDG. /li liSBLC and Guarantee wording review experience. /li liCore Trade Product experience. /li liStrong focus on client satisfaction and relationship building.



/li liProven leadership skills with the ability to deliver exceptional performance under pressure. /li liExcellent planning and organizational skills, comfortable working within tight deadlines. /li liAbility to operate collaboratively and possess strong interpersonal skills. /li /ul h3Preferred Qualifications, Capabilities, And Skills /h3 ul liProficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx). /li /ul h3About Us /h3 pJ.P. Morgan is a general leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. /p pWe recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. /p h3About The Team /h3 pJ.P. Morgan's Commercial Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. /p /p #J-18808-Ljbffr

📌 Client Service Account Manager - Trade & Working Capital - Associate (Madrid)
🏢 JPMorganChase
📍 Madrid