Genesys Cloud Software Engineer (Developer) ? Spain –
Hybrid (Madrid, Málaga, Barcelona, Logroño) / Remote (rest of
Spain) ? Reference salary up to €40,000 (adjustable based on
experience) ? Full-time ? English: B2+ ? International project
About the Role We are looking for an experienced Genesys Cloud
Software Engineer to design, develop, integrate, and maintain
scalable solutions within a cloud contact center platform. This is
a hands-on technical role focused on Architect flows, routing
logic, automation, and API-based integrations . You will
collaborate closely with Product, Architecture, IT teams, and
stakeholders to deliver robust and scalable customer experience
solutions. If you enjoy building intelligent routing logic,
integrating cloud services, and optimizing digital contact center
platforms — this role is for you. Work Model Hybrid for candidates
located in Madrid, Málaga, Barcelona, or Logroño . Fully remote for
candidates based elsewhere in Spain. Key Responsibilities Develop
and maintain Genesys Cloud Architect flows . Implement advanced
routing logic and automation . Build and support integrations using
Genesys Cloud APIs and Data Actions . Configure and optimize voice
and digital channels . Translate business requirements into




scalable technical solutions. Troubleshoot issues, optimize
performance, and ensure platform stability. Participate in testing,
documentation, and deployment following engineering best practices.
Contribute to continuous improvement of the contact center
ecosystem. Must-Have Requirements 5+ years of experience developing
solutions in Genesys Cloud . Strong experience with Architect flows
and API-based integrations . Solid knowledge of REST APIs .
Programming or scripting experience (JavaScript, Python, or
similar). Experience troubleshooting issues and maintaining
platform stability. Familiarity with cloud concepts, security
fundamentals, and version control. English level B2 or higher .
Nice to Have Experience with event-based integrations (EventBridge
or similar). Knowledge of bots, automation tools, or AI
conversational platforms . Exposure to CRM systems (e.g., MS
Dynamics) . Genesys Cloud or AWS certifications. What We Offer
International and collaborative environment. Hybrid flexibility in
major cities or remote across Spain. Competitive salary aligned
with experience. Opportunity to work on a modern cloud contact
center platform.

📌 Genesys Cloud Software Engineer (Developer) - Remote/Hybrid,Spain (Madrid)
🏢 Talent Connect
📍 Madrid