Mission : contribute to the store's turnover and ensure customer satisfaction

Main activities :

Achieve and develop the sales of the store:

- Take care of the customers and respect the selling ceremony
- Present the products and the brand's universe to customers
- Identify the client's needs
- Be proactive concerning the product offer
- Finalize sales
- Develop multiple and complementary cross-selling
- Ensure product exchanges
- Take charge of special orders
- Build customer loyalty
- Collaborate in the management of stocks, restocking and inventories
- List new products and their prices in store

Respect brand image

- Provide a courteous welcome to customers and follow up on orders taken
- Ensure the personalized follow-up of each customer in compliance with quality standards, by embodying the image of the brand
- Ensure the shelving of products by ensuring their compliance with brand standards

Profile :

Experience





- Experience in the sale of luxury and fashion world with a strong shoe product sensitivity
- Experience in customer service professions

Aptitudes

- Excellent presentation and oral communication
- Good knowledge of luxury sales and hospitality techniques
- Strong sense of customer service
- Adaptability, flexibility, team spirit
- Fluent Spanish and English

**Please apply with CV attached

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.

📌 TOD´S Group - Sales Assistant - ECI Madrid
🏢 TOD'S Group
📍 Madrid