Hospitality Application Support Specialist - French Speaking

Full-time

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Do you have a passion for hospitality and a sharp eye for tech? Join our International Integral Hospitality IT Support team!

From resolving system issues to optimizing configurations, you’ll be the bridge between hotel teams and back-office tech solutions.

Team and Role

We’re looking for tech-savvy, hospitality focused individuals to join a new team within our Hospitality IT Support area. If you come with a background in hotel operations like Front Office, this may be for you.

The Hospitality IT Support team provides hotels a personalized IT concierge service for issues about our Property Management System (PMS). Our PMS system is used by more than 400 hotels worldwide for daily operations. Your role will be to provide first-hand support for application errors and support requests from hotel users. You will be responsible for solving training issues and making configuration changes to the PMS system, as well as managing tickets in our support tool ServiceNow when an issue needs to be passed to a more technical support team. You will be the single point of contact for a specific group of hotels that you will own as your portfolio.



You will build strong, trusting relationships with hotel users to transform IT from a transactional to a trusted partnership benefiting hotel employees and customers.

We offer an agile, professional, efficient, and process-orientated support function to the Radisson community, including guest-facing staff and back-office teams in Front Office, Meetings & Events, Point of Sale and Loyalty. All activities are based on ITIL practices and require constant contact with end users and technical support teams, RHG and external vendors.

Responsibilities

- Gain deep technical knowledge in RHG’s central PMS application, SAPTMSForHotels (EMMA).
- Understand RHG and hotel-specific business processes to provide relevant support.
- Provide first-level support for application errors using available knowledge materials.
- Act as EMMA ambassador and single point of contact for hotels needing technical support.
- Interact with 3rd party suppliers and other support teams to resolve incidents.
- Perform on-demand configurations in the PMS as requested by hotels.
- Document new processes and troubleshooting materials for team and end users.
- Build strong relationships with hotel users to improve IT engagement.

What We Offer

You would be joining an international and dynamic team, working for a top hotel chain.



The role offers end-to-end experience in hotel operations with a strong focus on technology services for hospitality, and exposure to ITIL-based processes.

Compensation includes a competitive salary package and a healthy work-life balance, along with company benefits.

Qualifications and Requirements

- Location: Madrid, Spain
- Languages: English and French (native/high)
- Education: Bachelor’s Degree in International Hotel Management, Hospitality Management or related field
- ITIL Foundations or higher certification is desirable
- SAP certifications desirable
- Up to 20% travel, primarily Europe, with minimal travel otherwise
- Hospitality experience (Front Desk, M&E;, Night Audit) and international work experience desirable
- Experience with SAP TMS for Hotels (SAPTMSforHotels) and other PMS products like Opera, Shiji
- Background in SAP modules (FI, CO, MM) and experience in helpdesk and IT support tools such as ServiceNow, Jira
- Strong ownership and accountability for end-to-end incident management
- Excellent interpersonal, verbal, and written communication skills
- Customer service mindset, efficiency, and quality
- Team player with willingness to assist others and share expertise
- Structured, able to follow and help define procedures and documentation

Application and Contact

APPLY NOW to power up IT in hospitality. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

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📌 Hospitality Application Support Specialist- French Speaking (Madrid)
🏢 Radisson Hotel Group
📍 Madrid