POSITION SUMMARY
Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides guests and crew with the highest quality butler services by assisting the Chief
Housekeeper in managing and overseeing the Housekeeping operation.
2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and
following up on any issues found to ensure that standards are not affected.
3. Ensures that all guest orders are handled quickly and knowledgeably.
4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during
the night.
5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability.
Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction
being measured on a cruise-by-cruise basis by guest rating scores.
6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure




high cleaning standards
7. Builds a report as a daily handover for the Chief Housekeeper and Butler Manager with any night
Suite Movements
8. Updates and maintains Silver Compass.
9. To be fully knowledgeable of all in-suite services, amenities, functions and systems.
10. Is a continual source of information, help and assistance to all guests and crew.
11. Supervises and ensures that an equitable and effective work schedule for the housekeeping team
is in place on a cruise-by-cruise basis and at least one day in advance.
12. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance
application.
13. Ensures confidentiality when handling sensitive information.
14. Practices good administrative housekeeping for all employee records (i.e. training attendance
sheets, test results, verbal counsels, working/resting hours).
15. Organizes and leads training sessions for all Night butlers,

📌 Night Housekeeper (Comunidad de Madrid)
🏢 Silversea.
📍 Comunidad de Madrid