Contribute to the business development of sales products and after‑sales services within your area of responsibility. Manage customers’ portfolio and ensure customer satisfaction. Maintain a long‑term and structured relationship in line with the company’s overall strategy, while increasing operational performance, and business profitability.

Organize and coordinate after‑sales service operations: customer follow‑up, contract and service call management, deployment of activities at existing and new sites, and operational management of after‑sales service teams.

Ensure compliance with commitments regarding quality, deadlines, and costs.

JOB DESCRIPTION
Your mission will include the following activities:

Develop and monitor the products Sales and After‑Sales Service activity plan for the area: activity forecasts, workload plans, operating budgets, and monitoring of costs and profitability for services and service contracts.

Contribute to the business development of tooling sales and after‑sales services such as: preparing proposals and quotes,



negotiating and monitoring contracts, and managing customer relationships.

Conduct business reviews and contribute to defining corrective and improvement actions.

And specifically for the After‑Sales perimeter:

Manage and coordinate all After‑Sales Service activities within the assigned area (region/sites): organising operations, implementing the company’s after‑sales service strategy, managing resources, and developing team skills.

Oversee the feasibility and execution of After‑Sales Service activities: assess technical and human resources, prioritize tasks, approve service requests, and coordinate with internal teams and external partners.

Organise the planning of After‑Sales Service activities (schedules, timing, subcontracting) and ensure regular communication with customers regarding the progress of services.

Participate in defining and implementing after‑sales service and sales processes and procedures.

PROFILE

📌 Sales and Services Manager (Madrid)
🏢 DEDIENNE AEROSPACE
📍 Madrid