ph3Complaint Handling Engineer – Medical Software /h3 pIn this role you will be involved in complaint handling concerning digital solutions quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions, data communication, and apps algorithms within a digital solutions chapter. You will read and understand source code to identify root causes of software malfunctions, learn about software requirements, bug‑fix processes, and code maintenance in an Agile environment. /p h3The Position /h3 pThis is a hybrid work model with an average of two days in the office per week. /p h3Opportunity /h3 ul liAccountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable, and Safety issues) according to ISO Quality System requirements and regulations, and the needs of the Country Organizations, including creation, acceptance, classification, investigation, complete documentation, on‑site troubleshooting, and resolution of cases. /li liResolve cases in the assigned area, potentially requiring consultation with more senior team members on technical or process‑related aspects. /li liInterface with affiliates and assume responsibility for timely communication of quality‑related information to the Country Organizations. /li liAnalyze data using statistical measures to determine potential product performance issues. /li liEscalate cases that cannot be directly resolved to appropriate levels, initiate further investigation,



and communicate case‑derived information as appropriate. /li liEnsure cases are compliant and conform to established quality processes, standards, and regulations. /li /ul h3Qualifications /h3 ul liDegree in bioinformatics, computational biology, biomedical engineering, computer science, or an IT related field. /li liStrong communication skills in English (written and spoken). /li liWork experience in software‑related or bioinformatics and/or support‑related functions. /li liExperience reading source code. /li liUnderstanding of cloud computing platforms as well as experience managing on‑premise infrastructure (including servers and high‑performance computing clusters). /li liAbility to read and debug source code of different programming languages to understand the root cause of reported issues. /li /ul h3Desired Attributes /h3 ul liLooking for an opportunity to continue growing in your career while mixing both the technical and medical fields. /li liQuick technology learner. /li liTeam player who truly believes that together we can go further. /li liNot afraid to fail and learn. /li liComfortable with uncertainty. /li liLooking for a purpose where your work will have a real impact on patient lives. /li liPassionate and naturally curious. /li liLooking to solve real‑world problems and help people. /li /ul h3Compensation Benefits /h3 pInformation about the compensation package for this position will be provided ahead of any interview. /p pRoche is an Equal Opportunity Employer. /p /p #J-18808-Ljbffr

📌 Complaint Handling Engineer - Medical Software (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés