pbPosition Title: /b Service InternpbLocation: /b Barcelona El Prat, Spain /ppbHybrid: /b First month fully on-site (5 days per week); thereafter, 2 days in the office and 3 days working from home. /ppbEmployment: /b Internship agreement - 6-month duration, with the possibility of a 6-month extension. /ph3Come build your career. /h3pIt takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. /ph3The Job: /h3pAs the bCustomer Service Order Processing Specialist /b, you'll be part of our bService /b team. You'll get to: /pulliManage order entry activities related to parts orders and pricing with a high level of accuracy and attention to detail. /liliReview, validate, and process warranty claims submitted by service partners in accordance with company guidelines. /liliSupport customer requests for technical assistance through the CRM platform, including both email and phone-based interactions. /liliOversee the order processing workflow to ensure timely and accurate fulfilment of customer and service partner requirements. /liliGenerate operational and service reports to provide insights into service performance and process efficiency. /liliCollaborate with internal teams and external service partners to resolve order, warranty, and technical support issues effectively. /liliMaintain accurate records and documentation within internal systems and CRM tools. /liliContribute to continuous improvement by supporting new methods, processes, and ways of working. /li /ulh3The Person: /h3pYou love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. You also have: /pulliA secondary school degree. /liliGood interpersonal skills, with the ability to communicate effectively in a multicultural team environment.



/liliA adaptable approach and the ability to manage multiple tasks while adapting to changing priorities and new ways of working. /liliA strong team-player mindset, with the ability to work effectively both remotely and in person. /liliGood PC skills, particularly in Microsoft Office. /liliFluency in Spanish and Portuguese /liliBasic English skills are considered an advantage. /liliPrevious experience in a customer service environment is an added value. /liliEligibility to complete the role under a scholarship agreement with the University. /li /ulh3The Details: /h3pYou'll receive a competitive salary and a great benefits plan, including: /pulliDiscounts on Stanley Black Decker tools and other partner programs. /liliAnd More: /liliWe want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to: ulliGrow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. /liliLearn: Have access to a wealth of learning resources, including our digital learning portal. /liliBelong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. /liliGive Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices /li /ul /li /ulpWhat's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us! /ppWe Don’t Just Build The World, We Build Innovative Technology Too.



/ppJoining the Stanley Black Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. /ph3Who We Are /h3pWe're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art 'smart factory' products and services provide greater quality to our customers greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. /ph3Global Benefits Perks /h3pYou'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. /ph3What You’ll Also Get /h3pCareer Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. /ph3Learning Development: /h3pOur lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). /ph3Diverse Inclusive Culture: /h3pWe pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too. /ph3Purpose-Driven Company: /h3pYou'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. /p /p #J-18808-Ljbffr

📌 Service Intern (Postventa) (Cataluña)
🏢 Stanley Black & Decker
📍 Cataluña