ph3Customer Support Representative - AI Training (Freelance - Remote) /h3 h3About Prolific /h3 pProlific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. /p pOver 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills. /p h3The role /h3 pWe’re looking for bCustomer Support Representatives /b to join our Expert Network to help train and evaluate cutting‑edge AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10‑ to 15‑minute test to assess your skills and suitability for AI tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models. /p pResearchers looking for your skills tend to pay up to b$30 per hour /b. You must be prepared to complete paid tasks that brequire one hour of uninterrupted work /b, though many are shorter. /p h3What you’ll bring /h3 ul libProfessional Experience: /b years of experience in a high‑volume customer support, technical support, or client success role. /li libCommunication Excellence: /b exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas. /li libProblem‑Solving Skills: /b proven ability to de‑escalate complex situations and provide step‑by‑step troubleshooting for technical or billing issues. /li libEfficiency: /b high typing speed and the ability to navigate multiple information sources quickly to find accurate answers. /li libAttention to Detail: /b a "sharp eye" for identifying subtle errors in logic, tone,



or factual accuracy in support responses. /li libLanguage Proficiency: /b multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality. /li liA PayPal account to receive payment from our clients. /li /ul h3What you’ll be doing in the role /h3 ul libEvaluate AI Chatbot Responses: /b review AI‑generated support replies for accuracy, brand voice consistency, and "helpful" scores. /li libSimulate Customer Interactions: /b create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries. /li libRefine Knowledge Bases: /b audit AI‑generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct. /li libSentiment Labeling: /b annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic. /li libQuality Assurance: /b compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards. /li /ul h3Key Technologies /h3 ul libCRM Helpdesk Tools: /b proficiency with bZendesk /b, bSalesforce Service Cloud /b, bIntercom /b, or bFreshdesk /b. /li libCommunication: /b expert use of Slack, Microsoft Teams, and email ticketing systems. /li libDocumentation: /b familiarity with Confluence, Notion, or Guru for internal knowledge management. /li /ul h3Why Prolific is a great platform to join as a Domain Expert participant /h3 pJoining our platform as a Prolific participant will give you the chance to influence the AI models of the future. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, adaptable hours, and the ability to work from home. /p /p #J-18808-Ljbffr

📌 Customer Support Representative - AI Training (Freelance - Remote) (Valencia)
🏢 Prolific
📍 Valencia