ppThis position is part of the Digital Solutions Service team located in Barcelona that provides 2nd level support to Werfen Affiliates and distributors internationally on regards of Digital Solutions. /ph3Key Accountabilities /h3ulliInstall and configure the Digital Solutions Software. /liliIdentify and resolve issues affecting customer´s network working closely with the hospital’s IT department. /liliPerform required technical training sessions. /liliRespond to and resolve client problems as they relate to technical software issues. /liliRefer more complex problems to RD and DF departments. /liliServe as liaison between the company and customers. /liliBuild customer relationships by keeping customers informed of how and when problems are resolved. /liliCarry out complex installs at client sites. /liliCreate Service related documentation. /li /ulh3Networking/Key relationships /h3pTo be determined based on department needs, to include interactions such as: /pulliCooperating with the rest of the Digital Solutions Service team /liliDevelopment and QA teams /liliLocal Service teams /liliLocal Marketing teams /liliWW Service /liliPPSO (Product Privacy and Security Officer) /li /ulh3Minimum Knowledge Experience required for the position: /h3ulliEducation: Engineer, Computer Science or other Technical degree, or equivalent work experience /liliExperience: /liliAt least 2 years of experience in technical service for applications running in on-premise and cloud environments. /liliAdditional Skills / Knowledge: /liliNetworking: Enterprise Network concepts. Network security. Firewalls. Intermediate Troubleshooting (Logs, monitoring tools, sniffers). OSI layers. /liliOperating Systems: Configuration of OS's: Registry, drivers, workgroups. Log files troubleshooting. User management. Drive/disk management. Processes understanding. Licensing. /liliDatabases: Intermediate SQL commands.



Check database Data status and healthyness. Database concept definitions: Schema, User, primary key… Understand different backup strategies and their use. /liliVirtualization: Virtualization environment management. CPU, Disk space and Networking monitorization. Virtualization testing. Log troubleshooting and information gathering. /liliCloud: APIs understanding. SaaS, PaaS, IaaS. Cloud platform monitorization (Storage, CPU, Network). /liliCommunication Protocols: Communication protocol documentation understanding. Field identification. Intermediate troubleshooting. Conversation analyis. Acknowledge proceses. Middlewares functions basic understanding. OSI layers. /liliApplication/Web Servers: LAMP Applications understanding. General application monitorization (processes, CPU, disk space). User management. HTML, CSS, Appliction networking and access. Backup and recovery execution. /liliCybersecurity: Security in protocols. Basic data protection legislation knowledge (GDPR, HIPPA). Company processes for Cybersecurity. Incident Response. /liliHardware: Basic Hardware troubleshooting. Hardware functionality logging. Disk and memory management. Definitions: RAID, NAS, UPS… Manage hardware requirements. /liliKnowledge of automation lines in laboratory environment would be a plus. /liliKnowledge of ASTM and HL7 communication protocols would be a plus. /li /ulh3Skills Capabilities: /h3pThe adecuado candidate for this position will exhibit the following skills and competencies: /pulliExcellent communication skills and fluency in English (written and spoken) is mandatory. /liliBe self-motivated, take initiative and be willing to lead technical presentations and discussions with affiliates and end-users in hospitals and laboratories. /liliProven customer-orientated background and able to work in a fast-paced environment. /liliAvailable to travel internationally at least 25% of the time. /li /ul /p #J-18808-Ljbffr

📌 Support Engineer II (Lliçà d'Amunt)
🏢 Werfen
📍 Lliçà d'Amunt