ph3Overview /h3pIn this role, you will be responsible for creating clear, structured, and highly technical documentation for internal engineering systems, partnering closely with senior developers and infrastructure teams. You’ll apply a strong foundation in software engineering along with hands-on knowledge of cloud and DevOps environments—Azure GovCloud, infrastructure provisioning with Terraform, CI/CD pipelines, PostgreSQL operations and disaster recovery, configuration management, and observability best practices. You’ll produce concise how-to guides, installation and troubleshooting procedures (PowerShell/Bash), and standardized content organized for developer audiences using defined templates. Success in this role requires proficiency with Confluence, GitHub, Jira, and diagramming tools, plus excellent information architecture skills. You’ll also independently manage limited SME availability through effective interviewing and scheduling, while communicating directly with Directors and Lead Engineers to deliver accurate, user-friendly documentation. /p h3Responsibilities /h3 ul liCreate clear, structured, and highly technical documentation for internal engineering systems. /li liCollaborate with senior developers and infrastructure teams. /li liApply software engineering foundations with hands-on cloud and DevOps knowledge (Azure GovCloud, Terraform, CI/CD, PostgreSQL operations and disaster recovery, configuration management, observability). /li liProduce concise how-to guides, installation and troubleshooting procedures (PowerShell/Bash).



/li liFollow defined templates and organize content for a developer audience. /li liDemonstrate proficiency with Confluence, GitHub, Jira, and diagramming tools; maintain strong information architecture. /li liIndependently manage limited SME availability through effective interviewing and scheduling; coordinate with Directors and Lead Engineers to deliver accurate, user-friendly documentation. /li /ul h3Software Engineering Foundation /h3 ul liA deep understanding of software development and engineering principles. /li liCloud DevOps literacy: documenting highly technical, internal-facing systems. /li liCloud infrastructure: Azure GovCloud/IL4, cloud architecture, Infrastructure as a Service, Terraform, and provisioning. /li liCI/CD: complex continuous integration and deployment pipelines. /li liDatabases: PostgreSQL provisioning, operations, and disaster recovery (DR). /li /ul h3Configuration Management /h3 ul liDocumenting unified configuration systems and migration from legacy tools. /li liObservability: writing best practices for monitoring and alerting. /li /ul h3Core Documentation Writing Skills /h3 ul liClarity and conciseness: the ability to create clear, concise, and user-friendly documentation. /li liProcedural writing: creation of clear how-to guides,



particularly for installation (PowerShell/Bash) and troubleshooting. /li liInformation architecture: standardizing formats and organizing content logically for developers (e.g., Onboarding, Infrastructure, Troubleshooting) to improve findability. /li liTemplate adherence: following specific templates, such as MSF Docs Single Page Design. /li /ul h3Tool Proficiency /h3 ul liContent platforms: proficient in Confluence and GitHub as primary documentation platforms. /li liCollaboration tools: familiarity with Jira for project tracking and Lucidchart (or similar) for diagrams. /li /ul h3Soft Skills /h3 ul liSME management: limited availability of Subject Matter Experts (SMEs) as a project risk. /li liStrong interviewing skills and the ability to work independently to proactively schedule and manage SME time. /li /ul h3Stakeholder Communication /h3 pThe role requires collaborating directly with senior engineering stakeholders, including Directors and Lead Software Engineers. /p h3Benefits /h3 ul liFlexible working format - remote, office-based or adaptable /li liA competitive salary and good compensation package /li liPersonalized career growth /li liProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) /li liActive tech communities with regular knowledge sharing /li liEducation reimbursement /li liMemorable anniversary presents /li liCorporate events and team buildings /li liOther location-specific benefits /li liNot applicable for freelancers /li /ul /p #J-18808-Ljbffr

📌 Senior Technical Writer (Medellín)
🏢 N-iX
📍 Medellín