ppJoin our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. /ppWe're part of the Tripadvisor Group and proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive. /ppIf you're passionate about food, technology, and making a real impact, your seat at the table is ready. /ppDiscover life at TheFork /ph3What you will do: /h3ulliOnboard and train newly signed restaurant partners to TheFork Manager, ensuring a smooth start and high product adoption. /liliPartner with the Inside Sales team during the pre-sales process providing product expertise and tailored solutions to prospective restaurant partners. /liliAfter onboarding, take ownership of the account and be their main point of contact for any support guidance to optimize TheFork Manager usage experience. /liliGuide partner restaurants through the platform's core features: booking widget, availability setup, table and service management, and more. /liliAct as a trusted advisor, helping restaurants streamline their operations and digitize their booking processes. /liliProactively identify opportunities for retraining and offer refresh sessions as needed. /liliCollect and share feedback from partners to help improve our onboarding flow and user experience. /liliCollaborate closely with Sales,



and Product team to ensure alignment and deliver consistent value across the customer journey. /liliStay up to date with product developments and ensure your stakeholders are informed. /li /ulh3Who you are: /h3ulliExperience in training, onboarding, account management or customer success roles — ideally in SaaS or tech environments. /liliA background in hospitality is a plus. /liliFluent in Polish English; additional languages like Ukrainian, German, French, or Spanish are a plus. /liliConfident communicator who can simplify complex tools and engage a variety of customer profiles. /liliEmpathetic, collaborative, and passionate about helping people succeed with technology. /liliProactive resourceful, with a sense of ownership adaptability. /liliComfortable working cross-functionally and navigating ambiguity in a fast-moving pilot context. /liliFamiliar with CRM tools like Salesforce is a plus. /li /ulh3What we offer you: /h3ulliAn awesome team /liliA permanent contract /liliFlexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) /liliCompetitive fixed salary and bonus /liliLunch vouchers available for each working day (because yes, we like to try our best restaurants)



/liliInternational teams and a multicultural environment spanning 10 offices across Europe /liliHighly inclusive working environment /liliLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc /liliContinuous learning and development programs /liliFree access to the Calm app to help you build resilience wherever you are in your mental health journey /liliDedicated parental leave and caregiver leave policies (12 weeks fully paid) /liliA program dedicated to helping you have the best work/life balance /liliHealth insurance fully covered by the company /liliLife Disability Insurance at no cost to the employee /liliAmazing offices with dining, a coffee point on each floor, and leisure area /liliTeam building events /li /ulp#LI-FF1 /ppWe believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. /ppTheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly. /p /p #J-18808-Ljbffr

📌 Customer Success Specialist - Polish Market (Barcelona)
🏢 Doist
📍 Barcelona