ph3Customer Facing Order Management Representative South Central /h3 /brpAt Essity, we are looking for a Customer Facing Order Management Representative to join our South Central team. In this customer-focused role, you will be the primary point of contact for customers and work closely with Sales, Marketing, and internal specialist teams to ensure a seamless customer experience. /p /brh3About The Role /h3 /brpYou will play a key role in managing customer interactions, resolving queries, coordinating order-related activities, and building strong relationships with both customers and internal stakeholders. By combining excellent service with effective order management, you will help deliver an outstanding customer experience while supporting our business objectives across the South Central region. /p /brpThis position can be based in Zeist (Netherlands), Mannheim (Germany), or Madrid (Spain) and follows a hybrid working model. For this role it’s important that you are fluent in French and English, both written and verbal, and are comfortable using both languages daily in a customer-facing international environment. /p /brh3What You Will Do /h3 /brul /brliAct as the main point of contact for customers as well as Sales and Marketing teams, ensuring timely and effective support. /li /brliDeliver an excellent customer experience by resolving customer requests and queries as quickly and efficiently as possible. /li /brliManage customer interactions with a strong focus on first-call resolution and proactive communication.



/li /brliBuild and maintain strong relationships with customers and internal stakeholders. /li /brliCollaborate closely with Sales representatives to provide full visibility of customer interactions and support customer needs. /li /brliWork with service specialists to resolve complex customer issues requiring deeper expertise or investigation. /li /brliProactively manage exception-based tasks through the C4 platform to enhance customer satisfaction. /li /brliEnsure accurate and efficient order management in line with established processes and service standards. /li /brliLeverage your understanding of end-to-end customer and order management processes to drive excellent service delivery. /li /brliContribute to continuous improvement initiatives aimed at optimizing customer service and order-to-billing processes. /li /br /ul /brh3Who You Are /h3 /brpYou are a customer-oriented professional who enjoys building relationships, solving problems, and working in a dynamic international environment. You are organized, proactive, and able to collaborate effectively across departments to deliver the best possible customer experience. /p /brpAdditionally, you bring: /p /brul /brliExperience in customer service, order management, customer support,



or a related field. /li /brliExperience handling customer inquiries, requests, and complaints in a professional and solution-oriented manner. /li /brliFluency in French and English, both written and spoken. /li /brliFamiliarity with CRM systems and customer interaction tools. /li /brliStrong communication and stakeholder management skills. /li /brliExcellent organizational and time management abilities. /li /brliA collaborative mindset and the ability to work effectively within cross-functional teams. /li /brliStrong problem-solving and conflict-resolution skills. /li /brliA continuous improvement mindset and willingness to challenge existing ways of working. /li /brliGood English language skills, both written and verbal. /li /br /ul /brh3What We Can Offer You /h3 /brpOur purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. /p /brpAt Essity, you’ll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. We offer a hybrid working environment, opportunities for professional development, and the chance to be part of a general organization committed to making a meaningful difference in people’s lives. /p /brpInnovate for Good - Excel Together - Be You with Us /p /brpApplication End Date: /p /brp12 aug. 2026 /p /brpJob Requisition ID: /p /brpEssity /p /p #J-18808-Ljbffr

📌 Customer Facing & Order Management Representative (Madrid)
🏢 Essity
📍 Madrid