ppJob Description At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our general community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! /ph3All About the Role /h3pIn this role you will reporting to the Contact Centre Manager Iberia, you will support the relationship with the external partner, managing customers’ refunds, returns or disputes. /ph3Location /h3pThe role is based in our office in Alcobendas (Madrid). /ph3What you’ll do /h3ulliEnsure synergies with the external partner, managing back-office activities and all administrative tasks /liliDeliver training, create content, and enrich the knowledge base to reduce the number of escalations /liliHandle all customer dissatisfaction cases related to sales, including returns, refunds, or exchanges /liliManage compliance and disputes,



aiming at continuously improving and reducing customer disputes /li /ulh3Who you are /h3ulliExperience in a similar role, with exposure to the relationship with an external partner and management of escalations and more complex cases /liliExcellent communication skills. /liliCustomer orientation and ability to adapt to a dynamic environment. /liliAbility to multi-task, prioritize, and manage time effectively. /liliKnowledge of SAP, Excel and Ticketing systems would be a strong plus. /liliFluent in Spanish and English. /liliPortuguese knowledge is a plus. /li /ulpAs part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. #LI-AM1 Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to /p /p #J-18808-Ljbffr

📌 Back Office Specialist (España)
🏢 ES10 Electrolux España
📍 España