ppSharpLaunch is a real estate technology company helping commercial real estate firms modernize the way they market, manage, and share property information. /p pOur platform is used by brokerages, owners, asset managers, and enterprise real estate teams to create property websites, manage listings, centralize documents, capture leads, and streamline marketing workflows. /p pWe are a growing team in the proptech industry and are looking for resourceful, thoughtful, and driven people who want to help shape the next stage of the business. /p h3JOB SUMMARY /h3 pAs Head of Customer Success, you will lead the post-sales customer experience across onboarding, implementation, adoption, retention and support. /p pThis is a hands-on player/coach role. You will manage and grow a small Customer Success team while also owning strategic relationships with select enterprise accounts and partners primarily based in the United States. Many of our onboardings are high-touch and require close coordination across customer stakeholders, internal teams, product configuration, data setup, training, and ongoing workflow support. /p pAs SharpLaunch continues moving upmarket, this role will be critical in helping us deliver a more structured, consultative, and professional services-oriented customer experience for larger and more complex customers. /p pThe idóneo candidate has experience in B2B SaaS, understands how to manage enterprise customer relationships, and is comfortable leading both customer strategy and detailed implementation work. /p h3WHAT YOU’LL DO /h3 ul liLead the full post-sales customer lifecycle across onboarding, implementation, adoption, retention, and expansion with our customer based in the U.S. market /li liManage, coach,



and support a small Customer Success team while staying hands-on with key customer relationships /li liOwn strategic relationships with enterprise customers, key accounts, and partners /li liBuild a more structured, high-touch onboarding and implementation process for larger and more complex customers /li liHelp develop a professional services approach for custom implementations, enterprise rollouts, and more complex customer needs. /li liTrack customer health, onboarding quality, time-to-value, retention, expansion, and team performance /li liCollaborate with Sales, Product, Marketing, and Support to improve the customer experience, communicate customer needs, and streamline internal processes /li liCreate scalable playbooks, templates, reporting, and processes that help the team deliver a consistent customer experience /li /ul h3REQUIREMENTS /h3 ul liProven experience in a customer success, client services, account management, implementation, or professional services leadership role /li liStrong B2B SaaS experience, ideally with U.S.-based mid-market or enterprise customers /li liComfortable managing complex customer relationships with multiple stakeholders, timelines, requirements, and success criteria /li liExperience leading hands-on onboarding or implementation work, including project planning, training, configuration, and customer rollout /li liHighly organized, detail-oriented, and able to prioritize across customers, team needs, and internal projects /li liStrong commercial instincts, with the ability to identify adoption risks, expansion opportunities, and ways to improve retention. /li /ul h3WHAT WE OFFER /h3 ul liUnlimited vacation days; take time off when you need /li liFlexible work from home policy /li liCompetitive salary and structured variable commissionOpportunities to progress in a growing startup /li liDynamic, young, international team /li liGreat office in central location (Corsega with Enric Granados) /li /ul /p #J-18808-Ljbffr

📌 Vice President of Customer Success (Barcelona)
🏢 Sharplaunch
📍 Barcelona