- Support the overall service sales process:- Prepare and submit to Customers on-demand service sales quotations.- Creation and management of new material through Ticket management process. (GRPL / GTL Alignment)- Support to the Automatic Lead Generation Initiative (Obsolescence management, Automatic contract renewals, Warranty extensions,…)- Keep track of Customer equipment calibrations and repair jobs to keep the Sales team informed.- Submit queries to the Service center regarding capacity, availability, escalations, etc.- Customer service: provide information to Customer’s basic inquiries on the status of their equipment.- Service Scalations- Support to Channel Business Partners Management- Lead Management: qualify Leads and assign them to Sales. May act as first Sales Lead contact.- Conduct Customer satisfaction surveys- Clean and maintain Customer database in the Company CRM- Sales Reporting: Analyze sales metrics and handle pipeline / POS reporting, to measure sales performance.- Support Customer events with Demo Units coordination#J-18808-Ljbffr

📌 Inside Sales Engineer (M/D/F) (Madrid)
🏢 ROHDE & SCHWARZ
📍 Madrid