pstrongJob Summary /strong /ppbr/ppThe Service Provider Operations Coordinator will be responsible for overseeing and optimizing the performance of third-party service providers across JD logistics and supply chain operations in Spain. This role focuses on ensuring efficient, cost-effective, and high-quality service delivery. /ppbr/ppstrongJob Responsibilities /strong /ppbr/ppDevelop and implement strategies for service provider selection, onboarding, and ongoing performance management. /ppbr/ppNegotiate and manage contracts, service level agreements (SLAs), and key performance indicators (KPIs) with service providers. /ppbr/ppMonitor and analyze service provider performance against established KPIs and SLAs, identifying areas for improvement and implementing corrective actions. /ppbr/ppConduct regular performance reviews and business meetings with service providers to foster strong relationships and drive continuous improvement. /ppbr/ppIdentify and resolve operational issues and disputes with service providers in a timely and effective manner. /ppbr/ppCollaborate cross-functionally with internal teams (e.g., logistics, procurement, finance)



to ensure seamless integration of service provider operations. /ppbr/ppDrive cost optimization initiatives related to service provider engagement without compromising service quality. /ppbr/ppStay abreast of industry best practices and technological advancements in service provider management. /ppbr/ppPrepare and present reports on service provider performance and operational metrics to senior management. /ppbr/ppEnsure compliance with all relevant regulations and company policies regarding service provider operations. /ppbr/ppstrongJob Qualifications /strong /ppbr/ppBachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master's degree preferred. /ppbr/ppMinimum of 2 years of experience in service provider management, logistics operations, or supply chain management, preferably within an e-commerce or retail environment. /ppProven track record of successfully managing and optimizing third-party service provider relationships. Strong understanding of logistics, warehousing, transportation, and last-mile delivery operations. /p

📌 Service Provider Operations (Madrid)
🏢 Jd. Com
📍 Madrid