Spain – Hybrid (Madrid, Málaga, Barcelona, Logroño) /
Remote (rest of Spain) Competitive salary (aligned with experience)
Full-time English: B2+ International project About the Role We are
looking for a Senior Genesys Cloud Engineer with strong hands-on
experience designing Architect flows and building API-based
integrations. This is a technical role focused on routing logic,
automation, and real-time integrations within a modern cloud
contact center platform. You will work closely with Product,
Architecture, and Engineering teams to deliver scalable and
high-performance customer experience solutions. If you enjoy
solving complex routing challenges and building integrations that
operate at scale, this role is for you. Work Model Hybrid for
candidates located in Madrid, Málaga, Barcelona, or Logroño . Fully
remote for candidates based elsewhere in Spain. Key
Responsibilities Design and maintain complex Genesys Cloud
Architect flows . Implement advanced routing logic (skills-based
routing, queues, fallbacks). Build and support integrations using
Genesys Cloud APIs and Data Actions . Implement and optimize
configurations for voice and digital channels. Design and maintain
REST-based integrations with external systems.



Troubleshoot
performance issues and ensure platform stability. Contribute to
automation and continuous improvement initiatives. Must-Have
Requirements 3+ years of hands-on experience with Genesys Cloud .
Strong experience with Architect flows and routing configuration .
Experience integrating systems via Genesys Cloud APIs and REST
services . Solid understanding of cloud environments and security
basics. Programming/scripting knowledge (JavaScript, Python, or
similar). Experience troubleshooting and optimizing contact center
environments. English level B2 or higher. Nice to Have Experience
leading technical initiatives or workstreams. Experience with
event-driven integrations (EventBridge or similar). Exposure to CRM
systems (e.g., MS Dynamics). Knowledge of AWS services. Genesys
Cloud or cloud provider certifications. What We Offer International
project environment. Adaptable hybrid/remote model within Spain.
Opportunity to work on a scalable cloud contact center platform.
Competitive salary aligned with experience. Collaborative and
innovation-driven team culture.

📌 Senior Genesys Cloud Engineer – ArchitectIntegrations (Madrid)
🏢 Cross Border Talents
📍 Madrid