ppWe are seeking a bilingual bCustomer Care Intern fluent in German and English based in Spain /b to join our global support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels. /p h3What you'll be doing /h3 h3Customer Support Communication /h3 ul liProvide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - in DACH region. /li liHandle inquiries professionally in German and English /li liMaintain consistent response times while delivering high-quality solutions /li /ul h3Technical Support Product Enhancement /h3 ul liDiagnose and troubleshoot technical issues efficiently /li liDocument and escape bugs to our product team /li liCollect and analyze user feedback to drive product improvements /li /ul h3Quality Compliance /h3 ul liFollow established service standards and KPIs /li liEnsure adherence to data privacy and security protocols /li liMaintain accurate documentation of all customer interactions /li /ul h3Who you'll be playing with /h3 pYou’ll work alongside experienced colleagues who are passionate about sports, technology, and delivering exceptional customer experiences.



/p h3Our Adecuado "Player" /h3 ul liFluent in German and English /li liMotivation for customer service or related roles /li liFull time availability /li liStrong and responsible team player /li liEnthusiasm for racket sports and sports tech innovations /li liExperience using Zendesk / Ease of learning new tools and softwares /li liMadrid/Spain Based /li /ul h3Our hiring process /h3 ul libInterview with Team Member /b /li libManager Interview /b /li libPeople Interview /b /li /ul h3About us /h3 pWe are the world's largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization., You will find +200 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico. /p pTake a look to our candidate playbook! /p /p #J-18808-Ljbffr

📌 Customer Care Intern Gotcourts (Madrid)
🏢 Playtomic
📍 Madrid