ppZoomlion has covered more than 100 countries and regions worldwide and has already made market arrangements to follow the Belt and Road initiative. Zoomlion products have been well sold to the markets in the Middle East, South America, Africa, Southeast Asia, Russia as well as many high-end markets in the USA, Europe and Australia. The company has subsidiaries in nearly 20 countries in East Asia, Southeast Asia and Europe, etc., also industrial and technological parks in Italy, Germany, India, Brazil and Belarus as well as more than 50 resident offices around the world. Zoomlion is ranked 4th globally in the machinery manufacturing industry. /ph3Responsibilities /h3olliResponsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies. /liliResponsible for collecting system issues, proposing process optimization suggestions, and supervising the implementation of optimization. /liliResponsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments. /liliResponsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling. /liliResponsible for department construction,



coordinating the construction and management of the department, including recruitment, training, selection and cultivation of personnel. /liliOther key tasks assigned by the headquarters and the superiors. /li /olh3Qualifications /h3olliBachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc. /liliRich experience in after-sales service in the construction machinery industry, familiar with the construction of service supervision systems. Having experience as a service manager is preferred. (At least three years of experience in after-sales service industry and service team management.) /liliIn addition to being proficient in the native language, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities. /liliProficient in Microsoft software such as Word, Excel, PowerPoint, etc. /liliIdentifying the corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, clear logical thinking, strong data analysis and report writing abilities, and a high sense of responsibility. /li /olpNote: Candidates without service experience in the construction machinery industry will not be accepted! We only consider candidates with industry experience! /p /p #J-18808-Ljbffr

📌 Service Manager (Valencia)
🏢 Zoomlion
📍 Valencia