ph3Purpose of Position /h3pWorking as a Technical Onboarding Support Executive, or internally a General Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process.br/This is a fast-paced role where you will be liaising with both the client’s marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for details are essential to become a successful candidate. /ppThis is a hybrid role with semi-regular in-office working required as part of the role. /ph3Key Tasks /h3pAssisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support, which includes… /pulliActing as the ‘middle-man’ to give technical guidance clearly and concisely /liliIsolate errors quickly within client setups and provide feedback on possible solutions /liliNegotiate and objection handle below standard setups that do not align with team targets /liliContributing to the monthly Integration Team targets, which are incentivised on over-performance /liliReview fellow team members' work for the purpose of technical sign-off /liliReport technical issues/bugs with the platform and escalating as appropriate /liliAdministration of a knowledge base used internally and externally /liliProvide high level training to internal colleagues /liliTesting of new developments and features /li /ulpWhilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.br/As a hard-working member of the team,



it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company. /ph3Skills Expertise /h3ulliAbility to understand web languages such as basic bHTML, SQL, JavaScript /b and ideally bPHP /b. /liliFamiliar with E-commerce platforms and their use. /liliFluent bEnglish /b and bGerman /b blanguage /bskills (C1+) /liliStrong analytical skills while also ‘seeing the bigger picture’ /liliStrong communication skills, ideally with customer service experience where you understand the importance of relationship building. /liliStrives to continually improve productivity and quality of work produced /liliSelf-motivated and a self-starter /liliUnderstands the importance of processes and procedures and the application of these /liliAbility to work in a fast-paced and dynamic environment /liliAbility to work harmoniously and effectively as part of a work team /liliIT-related degree or relevant work experience /li /ulh3Our Offer /h3ullibFlexi-Week /b: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance. /lilibFlexi-office /b: We offer an international culture and flexibility through our hybrid/remote working scheme which is designed to foster a culture of mutual trust and working flexibility. /lilibWork Expense Contribution Remote Working Furniture /b:



You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace when working from home. /lilibHealth and Wellbeing /b: With our support and access to various initiatives and sports offers, you can focus on your mental and physical wellbeing. /lilibDevelopment /b: We’ve built our extensive training suite, Awin Academy, to cover a wide range of skills that support your professional and personal growth, with trainings conveniently packaged to help your overall development. /lilibAppreciation /b: Thank and reward colleagues by sending them a voucher through our peer-to-peer recognition programme. /li /ulpWe are hiring in multiple countries for this role. Additional benefits, including health and wellbeing offerings, will be discussed during the initial interview. /ppEstablished in 2000, Awin is proud of our dynamic, social and inclusive culture. /ppLike all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. /ppDiversity Inclusion are paramount to us, and we proudly pursue and hire diverse team members. /ppWe champion uniqueness and authenticity; this is who we are at our core. /ppOur network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. /ppWe welcome all backgrounds, identities, and experiences. /ppIf you need support at any point in the application or interview process, please let us know. /ppLearn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why /p /p #J-18808-Ljbffr

📌 Technical Support Executive - German speaker (f/m/d) (Madrid)
🏢 Awin
📍 Madrid