ppWorking within the Customer Service team, this role will be responsible for executing the CVL Cosmetics South Middle Europe SL operational plan for Customer Service. The role will work cross‑functionally across the organization, aligning internal stakeholders and customer needs to deliver exceptional service levels and support the growth of our brands (Valmont, l’Elixir des Glaciers Storie Veneziane). /p pAdditionally, this role will ensure efficient order management, accurate invoicing, smooth logistics coordination, and proactive communication with clients. Given the highly cross‑functional nature of the position, strong organizational skills, customer orientation, and the ability to solve issues efficiently are key. This role reports to the Customer Service Manager. /p h3Main Tasks Duties /h3 h3Order Account Management (70%) /h3 ul liProcess clients' orders /li liInvoicing /li liCredit controller /li liBuild and maintain strong, long‑lasting client relationships /li liDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors /li liEnsure the timely and successful delivery of our solutions according to customer needs and objectives /li liTrack key account metrics (e.g. quarterly sales results and annual forecasts) /li liPrepare reports on account estatus /li liAssist and solve challenging client requests or issue escalations as needed /li /ul h3Coordination Cross‑Functional Support (15%)



/h3 ul liCollaborate with Sales, Logistics, and Finance to ensure smooth end‑to‑end operations. /li liAlign with the Sales team on priorities, launches, and key client developments. /li liSupport the operational execution of customer programs and special requirements. /li /ul h3Administrative Tasks (15%) /h3 ul liPrepare regular reports (order status, account performance, forecasts). /li liUpdate and manage customer files, data accuracy, and CRM documentation. /li liEnsure all paperwork and administrative follow‑ups are completed on time. /li liSupport process improvements and maintain documentation. /li /ul h3Meetings (5%) /h3 ul liAttend team and cross‑functional meetings to stay aligned on priorities, new processes, and commercial updates. /li /ul h3Qualifications /h3 ul liMandatory experience in B2B Customer Service or a similar account‑support role. /li liStrong attention to detail and excellent organizational skills. /li liProven communication and problem‑solving abilities. /li liAbility to multitask and remain calm under pressure. /li liProficiency in Microsoft Office (particularly Excel). /li liCustomer‑oriented mindset with patience, reliability, and autonomy. /li liExperience in the beauty or luxury industry is a strong plus. /li liLanguage fluency: English and any other European language. /li /ul /p #J-18808-Ljbffr

📌 Customer Service (Barcelona)
🏢 Valmont - Cvl Cosmetics South Middle Europe Sl Barcelona
📍 Barcelona