ppExperience the power of a game-changing career /ppAre you passionate about technical support and delivering outstanding customer experiences? /ppWe're a integral technology and services leader that powers the brands of the future. We help some of the world's leading companies deliver exceptional customer experiences through innovative technology and expert support. /ppAs a Technical Support Advisor in Barcelona, you'll provide technical assistance to customers, resolve complex product inquiries, and help build long‑lasting customer relationships while supporting a global, industry‑leading brand. /ph3Career growth and personal development /h3pWe'll provide you with the tools, training, and support you need to succeed. At Concentrix, you'll have the opportunity to develop your technical expertise while working alongside experienced professionals in a collaborative, international environment. /ph3What you will do in this role /h3ulliProvide technical support to customers via phone and email, troubleshooting product issues and delivering timely, effective solutions. /liliGuide customers through diagnostics, installations, maintenance, and product‑related inquiries while ensuring an outstanding customer experience. /liliCoordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.



/liliDeliver product training sessions to customers and partners, helping them maximize product knowledge and performance. /liliMonitor customer cases, prepare progress reports, and identify opportunities for product and service improvements. /liliBuild trusted relationships with customers by providing proactive support and maintaining high service quality standards. /liliAt least 3 years of experience in a customer service or technical support environment. /liliNative or fluent English and proficient Spanish. /liliBackground in cycling, mechatronics, mechanical systems, or a related technical field. /liliStrong troubleshooting, analytical, and problem‑solving skills with a customer‑focused mindset. /liliExperience using Microsoft Office, CRM, or ERP systems such as SAP or Microsoft Dynamics 365 is an advantage. /liliExcellent communication, organization, and time management skills, with availability to travel occasionally when required. /li /ulh3What's in it for you /h3ulliFull‑time 39 hours/week permanent contract Monday to Friday 09:00 - 18:00 /liliSalary range 22.500 euros gross/year + up to 2.400 euros gross/year in bonus /liliCentral office location in Barcelona /liliFull paid training on the company and the project you’ll be working on /li /ulpExperience the best version of you! /p /p #J-18808-Ljbffr

📌 Technical Support(Spanish and English - speaking) - Hybrid (Barcelona)
🏢 Concentrix
📍 Barcelona