ppAre you an experienced logistics professional with a passion for delivering exceptional customer experiences? /ppMaersk is seeking a Customer Experience Consultant to join our team in Madrid. This is an exciting opportunity for a customer-focused individual with a strong background in logistics, freight forwarding, or supply chain operations who enjoys building relationships, solving problems, and driving service excellence. /ppAs a Customer Experience Consultant, you will be the primary point of contact for customers, ensuring a seamless end-to-end experience while collaborating closely with internal stakeholders to deliver outstanding results. /ph3Key Responsibilities /h3ulliManage and coordinate end-to-end shipment activities for customers. /liliServe as the main point of contact for customer enquiries and issue resolution. /liliBuild and maintain strong relationships with customers and internal stakeholders. /liliDrive customer satisfaction through proactive communication and problem‑solving. /liliIdentify opportunities to improve service delivery and customer retention. /liliPartner with Operations and Commercial teams to ensure a seamless customer experience. /liliMonitor service performance and escalation issues where appropriate. /li /ulh3What We're Looking For /h3ulliProven experience within logistics, freight forwarding, supply chain, or transportation. /liliStrong customer‑facing experience in a service‑oriented environment. /liliExcellent stakeholder management and relationship‑building skills. /liliFluent in Spanish and English.



/liliAbility to manage multiple priorities in a fast‑paced environment. /liliProactive, solutions‑focused mindset with a strong customer‑first approach. /liliStrong communication and problem‑solving skills. /li /ulh3Why Join Maersk? /h3pAt Maersk, you will join a general leader in integrated logistics and become part of a diverse, collaborative team dedicated to creating exceptional customer experiences. We offer career development opportunities, international exposure, and the chance to make a meaningful impact on customers and the business. /ppIf you're an experienced logistics professional looking to take the next step in your customer experience career, we'd love to hear from you. /ppApply today. /ph3Equal Opportunity Statement /h3pMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. /ppWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing . /p /p #J-18808-Ljbffr

📌 Customer Experience Consultant (Madrid)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Madrid