At the Ivoclar Group, we support dentists, dental technicians and dental hygienists both professionally in fulfilling their passion and purpose: to ensure that people have the best possible oral health care and quality of life, today and in the future. We are inspired by the knowledge that together we are better.Do you want to work together with us to make people smile? Then come and join our team as Customer Service Representative. This is a unique opportunity to be part of a general and diverse environment.We strongly encourage applications from people with different backgrounds, perspectives and experiences.Your responsibilities:br- Processing incoming orders, quote requests, and customer inquiriesbr- Monitoring product availability, clarifying and tracking delivery datesbr- Preparing transport documents and accompanying papers for special transport from Schaan/FLbr- Creating invoices and credit notesbr- Preparing and coordinating the shipment of trade fair and course materialsbr- Updating delivery conditionsbr- Clarifying shipping methodsbr- Acting as a contact person for sales partners, end customers, regional sales managers, and subsidiaries in operational mattersbr- Actively supporting the field servicebr- Working closely with logistics, warehouse, and planning departmentsbr- Providing operational support to internal departments such as product management, key account management, customer care management, academy, RDbr- Pre- and post-processing of promotions, trade fairs, and eventsbr- Personally, supporting sales at trade fairs and events,



if requiredbr- Implementing and adhering to the guidelines of the safety manualbr- Implementing and adhering to the guidelines of the personnel manualbr- Implementing and adhering to regulatory requirementsbr- Acting as a role model in accordance with the corporate values of the Ivoclar GroupYour profile:br- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field (or equivalent experience).br- 2–4 years of experience in order processing, logistics coordination, or customerservice.br- Experience with ERP systems, preferably SAP and proficiency in MS Office applications.br- Strong understanding of order management and shipping processes.br- Knowledge of transport documentation and international shipping regulations.br- Ability to create invoices, credit notes, and manage delivery conditions.br- Familiarity with trade fair and event logistics is an advantage.br- Good English communication skills, (minimum B2).br- Strong interpersonal skills.br- Strong organizational and time-management abilities.br- Ability to work collaboratively across multiple departments.br- Demonstrated ability to act as a role model aligned with corporate values.What we offer:A global role within a leading international company in the healthcare sector.High-impact visibility in global education and marketing initiatives.International, collaborative and inclusive working environment.Opportunities for professional growth and development.Why Ivoclar?If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our roughly 3,600 employees that are the key to our success.Let's achieve our goal together: Making People Smile

📌 Customer Service Representative (Madrid)
🏢 Ivoclar EMEA
📍 Madrid