ppDescripción del trabajo Description: /ph3What you will do in this role /h3pyou will: /pulliTake incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands /liliLog call details onto call management systems and provide response and resolution within SLA /liliMaintain service and product knowledge and expertise associated with applications specific to individual customers /liliEnsure contractual SLA is maintained /liliProvide cover for other Agents in their absence, either within the same team or across teams /liliUnderstand and comply with administrative duties including holiday, sickness and overtime /liliWork on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction /li /ulh3Requirements /h3pConcentrix is a great match if you: /ppYour natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. /pulliAre proficient or bilingual in Danish and are fluent in English /lili1+ year working CS experience is required, automotive industry experience is plus.



/liliDriving electric vehicles or having working experience in electric vehicles is preferred /liliWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration required. /liliGood disposition to work in a customer service environment /liliCustomer care skills - ability to listen to and understand the customers’ need /liliAbility to take ownership of, and progress calls to resolution or to elevate call to resolution /liliA minimum of 6 months commitment is required for this role. /li /ulh3Offer /h3pWhat’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. /pulliFull-time 39 hours/week: Monday to Friday 09:00-18:00 / 08:00-17:00 rotative /liliPermanent contract /liliSalary 21.700 euros gross/year + up to 2.000 euros gross/year in bonus /liliCentral location in Malaga /liliFull paid training on the company and the project you'll be working on /liliCareer development programs and specialized courses /li /ul /p #J-18808-Ljbffr

📌 78 Customer Service Representative (Danish-Speaking) (Málaga)
🏢 Concentrix Spain
📍 Málaga