pstrongLocation: /strong Madrid, Spain (Hybrid – 3 days on-site) /ppstrongAbout the role: /strong /ppWe're hiring on behalf of a fast-growing fintech opening a new Madrid hub this summer, as part of a broader European expansion. This is a strong entry point into financial markets for someone who wants to build a career at the intersection of client service and fintech. /ppAs Customer Support Consultant, you'll support professional clients — banks, asset managers, and other financial institutions — combining customer service skills with a growing technical understanding of the product. /ppstrongResponsibilities: /strong /pulliDeliver customer support and user training via phone, email, and ticketing systems /liliAct as first point of contact and operational key account for assigned clients /liliWork closely with Sales and Customer Success teams to support the client experience /liliTest and validate new product features, feeding insights back to the product team /liliDeliver product demos, presentations, and webinars for new and existing clients /liliContribute to internal projects aimed at improving process and customer satisfaction /li /ulpstrongRequirements:



/strong /pulliFluent German and English, written and spoken (business level or above) /liliDegree or relevant qualification — Finance, Economics, IT, or related field preferred but not essential /liliGenuine interest in financial markets; fintech experience is a plus, not a requirement /liliStrong communication and interpersonal skills across a range of stakeholders /liliComfortable working independently and under pressure in a fast-paced environment /liliProactive mindset, with a willingness to take ownership /li /ulpstrongCompensation: /strong €26,000–32,000 gross/year, with flexibility to go higher for candidates with strong relevant experience. /ppstrongWhat's on offer: /strong /pulliHybrid setup — 2 days remote once ramped up, plus up to 4 weeks/year working from another location /liliWellbeing initiatives and employee assistance programme /liliLearning and development support, with a clear path for career growth /liliInternational team, startup mindset, based in one of Europe's financial hubs /li /ul #J-18808-Ljbffr

📌 Customer Support Consultant – German Speaker (Madrid)
🏢 Workfully
📍 Madrid