ph3Customer Service Representative with Italian English (Substitution Contract) /h3 p1 day ago Be among the first 25 applicants /p h3Who Are We: CPM CX /h3 pbCPM CX /b is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. /p h3Our Client /h3 pbClient /b is a integral leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first‑contact resolution to provide exceptional customer experiences. /p h3What's your Mission? /h3 ul libCustomer Advocate: /b Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently. /li libProduct Expert: /b Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers. /li libOmnichannel Specialist: /b Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media. /li libProblem Solver: /b Analyse customer issues, identify root causes, and proactively offer personalised solutions. /li libBrand Ambassador: /b Authentically represent the brand and its values in every interaction, fostering positive customer relationships. /li /ul h3Requirements /h3 ul libExcellent Communication: /b Fluent in bItalian /b with exceptional grammar and spelling.



/li libStrong English Proficiency: /b Fluency in both written and spoken English. /li libCustomer-Centric Approach: /b Genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding. /li libStrong Administrative Analytical Skills: /b Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail. /li libProactive Problem-Solving: /b Professional and proactive approach to identifying and resolving customer issues effectively. /li /ul h3Benefits /h3 pbYour Benefits Package: /b /p ul libStart Date: /b January 2026. /li libHours: /b 39 hours/week. /li libWork Schedule: /b Monday to Friday from 9:00 am to 6:00 pm. /li libSalary: /b €18,095 gross per year. /li libHolidays: /b 24 working holidays. /li libWork Model: /b Hybrid (6 days per month at the office). /li libTraining: /b 2 weeks of training during normal work schedule. /li libOffice Location: /b Barcelona (La Sagrera). /li /ul pbAdditional Perks: /b /p ul libCareer Growth: /b Ongoing training and development. /li libWell-being Support: /b Confidential counselling and resources. /li libPerks Discounts: /b Exclusive offers and rewards. /li libHealth Benefits: /b Discounted health insurance. /li libSkill Development: /b LinkedIn learning and certifications. /li libReferral Program: /b Bring a friend and get a referral bonus. /li /ul pbLet's discuss your future at CPM International! /b /p h3Seniority level /h3 pEntry level /p h3Employment type /h3 pFull-time /p h3Job function /h3 pCustomer Service /p pReferrals increase your chances of interviewing at CPM CX Centre by 2x. /p pGet notified about new Customer Service Representative jobs in bBarcelona, Catalonia, Spain /b. /p /p #J-18808-Ljbffr

📌 Customer Service Representative with Italian & English (Substitution Contract) (Barcelona)
🏢 CPM CX Centre
📍 Barcelona