ph3Customer Support Agent (Dutch Speaking) – OneCasino /h3 pJoin to apply for the bCustomer Support Agent (Dutch Speaking) /b role at bOneCasino /b /p pOneCasino, part of the Glitnor Group, is an online casino established in Malta since 8 years and aiming to provide the best gaming experience. The team comprises experts in casino development and gamer satisfaction, ensuring top-notch quality in all aspects. OneCasino stands out by setting trends in the iGaming industry through exclusive games and a commitment to customer feedback. /p pBased in our fantastic office in Barcelona (Spain), you will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers. /p pWe are looking for a Dutch-speaking Customer Support Agent to join our growing team. /p h3What will you be doing? /h3 ul liRespond promptly and professionally to customer inquiries via live chat and email. /li liProvide accurate information and support to players regarding games, promotions, accounts, and technical issues. /li liResolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind. /li liAssist with account verification processes, including KYC (Know Your Customer). /li liMonitor and report on player feedback, suggesting improvements to enhance the player experience. /li liCollaborate with other departments,



such as Responsible Gambling, Fraud Payments AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm. /li liStay up to date with industry trends, game updates, and company policies to provide informed assistance. /li liParticipate in training sessions and team meetings to continuously improve service skills and product knowledge. /li /ul h3Who are you? /h3 ul liHold a proven background in a customer support role, ideally within the iGaming environment /li liNative level of Dutch with a good level of English /li liExceptional communication skills, both written and verbal /li liHigh level of attention to detail /li liEnjoy problem solving /li liAbility to work well under pressure /li /ul h3Benefits /h3 ul liA competitive and attractive salary /li liPrivate health insurance /li liA weekly breakfast /li liSocial events for building strong relationships with colleagues /li liRelocation package (when relevant) /li /ul pAt OneCasino and Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group. /p h3Seniority level /h3 ul liEntry level /li /ul h3Employment type /h3 ul liFull-time /li /ul h3Job function /h3 ul liCustomer Service /li /ul /p #J-18808-Ljbffr

📌 Customer Support Agent (Dutch Speaking) (Barcelona)
🏢 Onecasino
📍 Barcelona