ph3Overview /h3pWould you like to join a multicultural team where your dreams come true? /ppAre you looking for a job full of magic and joy? /ppWe are glad to invite you to join one of the leading entertainment brands. We are currently looking for a Trainer/QA for Customer Service, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management. /ph3Your main responsibilities /h3ulliIdentify training needs by evaluating strengths and weaknesses /liliEnsure the training implementation schedule is respected and knowledge is well acquired /liliDeliver training sessions /liliResponsible for the day-by-day operations of the business lines and implementation of the logistical means to develop training within his/her area of expertise /liliKey contact for both Support and Production functions /liliReview training content and initiate updates if its required /liliEvaluate participant satisfaction and the level of knowledge acquisition of the participants at the end of the training /liliCo-write a training report in collaboration with the training designer and the client /liliTranslate requirements into trainings that will groom employees for the next step of their career path /liliBuild annual training program and prepare teaching plans /liliDevelop or oversee the production of classroom handouts, instructional materials, aids and manuals /liliDirect structured learning experiences and monitor their quality results /liliAcclimate new hires to the business and conduct orientation sessions /liliAssess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior /liliPeriodically evaluate ongoing programs to ensure that they reflect any changes /li /ulh3What will you bring? /h3ulliHigh level of English plus fluency in Spanish, English, German, Italian or French would be a plus /liliBA/BS degree or equivalent practical experience /liliProven experience in designing multiple training events in a corporate setting /liliEssential knowledge of the position,



acquired during initial or continuing training, or equivalent professional experience /liliExtensive knowledge of instructional design theory and learning principles /liliAbility to understand a new work environment (tools, procedure, organization, etc.) /liliAbility to identify a technical problem solving/resolving situation /liliAbility to present complex information to a variety of audiences /liliInterest in technical topics /liliTeam player and Goal-oriented /liliCustomer orientation (service orientation) /liliProven ability to master the full training cycle /liliAdequate knowledge of learning management software /liliFamiliarity with traditional and modern training methods, tools and techniques /liliFamiliarity with talent management and succession planning /liliSound decision making and organisational skills /liliProficiency in MS Office and in database software /li /ulh3Desirable Skills /h3ulliProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality /liliCollaboration: Working effectively with others, sharing ideas and resources to achieve common goals /liliCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums /liliEmotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions /liliOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration /liliCritical Thinking: Evaluating information and arguments,



leading to informed and effective decisions based on data insights /liliSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions /liliEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification /liliAI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation /liliData Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information /li /ulh3Benefits /h3ulliFull time position, 39h per week. (Monday to Friday) /liliA permanent presence of coaches who will facilitate your personal and professional development /liliEstablished career path to grow within the project /liliEmployment with the world's largest provider of contact center services /liliExcellent work environment, great colleagues, social arrangements and personal development /liliDynamic business casual environment with colleagues of all ages gathered in a highly-motivated team /li /ulh3Diversity, Equity Inclusion /h3pTP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences /ph3Seniority level /h3ulliEntry level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliInformation Technology /liliIndustries /liliIT Services and IT Consulting /li /ulpReferrals increase your chances of interviewing at TP by 2x /ppGet notified about new Customer Trainer jobs in strongBarcelona, Catalonia, Spain /strong. /ppWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p /p #J-18808-Ljbffr

📌 Trainer/ QA Customer Service (Barcelona)
🏢 TP
📍 Barcelona