ppBarcelona /ppAt Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. /ppWe're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. /ppFrom our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. /ph3About the role /h3pAs a bCustomer Onboarding Specialist /b, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one. /ppThis is a hands‑on, customer‑facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience. /ph3Your mission /h3ulliHelp new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning. /liliTrain and support hoteliers in a practical and engaging way, helping them become autonomous users. /liliBuild strong relationships with your assigned customers and contribute directly to their satisfaction and retention. /liliBe a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.



/liliCollaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience. /liliShare customer feedback and ideas with the team to continuously improve how we onboard new clients. /li /ulh3About you /h3ulliYou are a bnative Spanish speaker /b with outstanding communication bskills in English /b,b and you are fluent in French /bb. /b /liliYou have b1+ years of experience in a customer-facing role /b. Experience in the btravel tech industry /b is a strong plus. /liliYou enjoy helping people, explaining things clearly, and making complex topics easy to understand. /liliYou are curious, proactive, and comfortable asking for support and feedback. /liliYou are empathetic, customer‑oriented, and able to adapt your communication style to different people. /liliYou are organized, reliable, and motivated to learn and grow in a team environment. /liliYou are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus. /lilibCompetitive salary - /b We recognize your hard work and celebrate your success with exciting, performance‑based incentives. /lilibComprehensive health wellness coverage /b - Your physical and mental well‑being matter, and we’ve got you covered. /lilibStock options /b - Be a part of our success with real ownership in Amenitiz. /lilibGet paid whenever you want /b - No need to wait until the end of the month - access your salary anytime. /lilibFlexible benefits /b - Save on meals, childcare, transportation, and training with our tailored remuneration options. /lilibGrow with us /b - Join a dynamic, fast‑growing, and international team (35+ nationalities) with limitless career opportunities. /lilibFuel your curiosity /b - We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track /li /ul /p #J-18808-Ljbffr

📌 Customer Onboarding Specialist - Spanish & French Market (Barcelona)
🏢 Amenitiz
📍 Barcelona