ph3Overview /h3pJoin to apply for the bSalesforce Marketing Cloud Service Lead /b role at bdentsu /b. /ppOmega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Marketing Cloud Service Lead. /ppThe Service Lead in Omega’s Marketing team is a role focused on managing a service in the most efficient way possible. This person is responsible for ensuring the service’s evolution at all levels, advising all roles involved throughout the different stages of the service, and making sure the team works to meet both client and company expectations regarding service quality and profitability. The Service Lead identifies potential gaps and provides guidance on the best solutions. They are in charge of coordinating all service-related tasks and collaborate closely with the account’s Customer Success Manager (CSM). They work in close collaboration with the team members assigned to the service to ensure that all requirements and deadlines are on track. /ppbResponsibilities /b /pulliShare with the service team the client’s vision, goals, and expectations. /liliWhen there is a dedicated team, assign and oversee their tasks, managing workload, vacations, and absences during the service. /liliManage service progress, ensuring that timelines, scope, and budget are met. /liliFacilitate change requests to ensure that all parties are informed of any impacts on schedule and budget. /liliProvide visibility of service progress to the client and the CSM; lead follow-up meetings.



/liliAlert the operations management team about possible deviations. /liliOversee all incoming and outgoing service documentation. /liliLead problem resolution related to service evolution. /liliStrive to ensure client satisfaction with the service. /liliEnsure service objectives are met; conduct post-service evaluations to identify successful and unsuccessful elements. /liliResponsible for sending the client satisfaction survey regarding the service. /li /ulpbSolutions /b /pulliSupport presales activities for assigned accounts: solution design, estimation, planning, and assumptions. /liliIdentify potential Up- Cross-Selling opportunities for the account. /li /ulpbTeam and Training /b /ppCollaborate within Omega’s Community of Practice, sharing knowledge. /ppbExperience / Skills /b /pulliAt least 4 years of experience as a Salesforce Consultant or similar role. /liliExperience working with Agile methodologies. /liliStrong communication and presentation skills /liliIntermediate-High Level of English (reading, writing, listening and speaking) /li /ulpbWhat do we offer /b /pulliPermanent contract. /liliFlexible Schedule. We make it easy. Balance your professional and personal life. /liliCertifications plan. Improve your skills and get the official certificate from our main partners. /liliHome Office. You decide and we support you.



/liliFlexible retribution (public transport ticket, Ticket restaurant, …). /liliHealth insurance. /liliOMEGA in action. Our commitment to a better society is not just an intention /liliProfessional development: Evolve, grow and get where you want to go. /li /ulpbAbout us /b /ppOmega CRM, a Merkle Company, is a general digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. /ph3Seniority level /h3ulliNot Applicable /li /ulh3Employment type /h3ulliOther /li /ulh3Job function /h3ulliMarketing and Sales /liliIndustries /liliAdvertising Services /li /ul /p #J-18808-Ljbffr

📌 Salesforce Marketing Cloud Service Lead (Sevilla)
🏢 Dentsu
📍 Sevilla