ppbAbout Us /b /p pGramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. /p h3Role Overview /h3 pOur client is a general technology and digital transformation consultancy delivering enterprise IT operations and cloud management solutions for large international organizations. Their teams help modernize IT infrastructure through automation, observability, and Service Management platforms. /p pWe are looking for a CMDB/CSDM Analyst with strong expertise in bServiceNow CMDB /b, bCSDM /b, and bITOM /b. In this role, you will help design, implement, and maintain an accurate Configuration Management Database while ensuring alignment with the Common Service Data Model (CSDM). You'll work closely with infrastructure, cloud, and application teams to improve data quality, service mapping, and operational visibility across enterprise environments. /p h3Contract /h3 pContractor /p h3Commitment /h3 pFull-time /p h3Location /h3 pValencia, Spain (Hybrid / Primarily On-site) /p h3Process /h3 p2 Client Interview Process /p h3Note /h3 pEnglish-speaking environment. Spanish is not needed. /p h3Responsibilities /h3 ul liDesign, implement, and maintain ServiceNow CMDB aligned with CSDM best practices /li liImprove data quality, governance, and configuration item (CI)



accuracy /li liConfigure and support Discovery, Service Mapping, and MID Servers /li liDefine and maintain CI relationships and service models /li liCollaborate with infrastructure and cloud teams to onboard new services into the CMDB /li liMonitor CMDB health and resolve data quality issues /li liSupport integrations between ServiceNow and enterprise systems /li liEnsure compliance with ITIL configuration management processes /li liProduce documentation and governance guidelines for CMDB and CSDM /li liParticipate in Agile ceremonies and continuous improvement initiatives /li /ul h3Requirements /h3 ul li3+ years of experience with ServiceNow CMDB and CSDM /li liHands‑on experience with Discovery, Service Mapping, and MID Servers /li liStrong understanding of Configuration Management and data governance /li liExperience working with ITOM modules /li liExperience supporting AWS and/or Azure cloud environments /li liGood understanding of ITIL processes /li liExperience working in Agile/Scrum environments /li liStrong analytical and troubleshooting skills /li /ul h3Preferred Qualifications /h3 ul liServiceNow certifications (CSA, CIS-ITOM, CIS-Discovery, or equivalent) /li liExperience working with large enterprise CMDB implementations /li liKnowledge of cloud‑native infrastructure and hybrid environments /li liExperience improving CMDB maturity and CSDM adoption across organizations /li /ul /p #J-18808-Ljbffr

📌 CMDB/CSDM Analyst (ServiceNow) (Valencia)
🏢 Gramian Consulting
📍 Valencia