ph3Icelandic Customer Service Representative - Travel Industry /h3pJob Openings Icelandic Customer Service Representative - Travel Industry /ph3About the job Icelandic Customer Service Representative - Travel Industry /h3pbJob Title: /b Icelandic Customer Service Representative - Travel Industry /ppbStart Date: /b 13/Jan/25 /ppbSalary: /b Base salary of 22,244 EURgross/year + 12% bonuses /ppbDescription: /b Are you an empathetic individual with excellent listening skills, a problem-solving mindset, and a passion for teamwork? If so, we have the perfect opportunity for you! /ppbAbout Us: /b Cross Border Talents is looking for a partner BPO company to expand its dynamic team in the travel industry. Join a multicultural and vibrant environment where your contributions will make a difference in connecting international travelers with accommodation suppliers worldwide. /ph3Job Responsibilities /h3ulliUnderstanding and identifying customer needs. /liliProviding excellent customer service by listening, responding, and mediating between travelers and accommodation suppliers via email and phone. /liliClarifying inquiries related to services, payments, and technical requirements while ensuring accurate information and adherence to processes. /li /ulh3Requirements /h3ullibLanguage Skills: /b Icelandic (C2 level) and advanced English. /lilibCommunication: /b Excellent verbal and written interpersonal skills. /lilibTechnical Skills: /b Proficiency with Office 365, CRM databases, and other internal platforms.



/lilibPersonal Attributes: /b Problem-solving mindset, motivated and goal-oriented approach, open to adapting to changing priorities and business processes. /lilibExperience: /b Previous experience in customer service or contact center environments is valued. /lilibLocation: /b Availability to work from the office and from home (within 100km of the office). /lilibAffinity: /b Familiarity with accommodation platforms. /lili38.5 hours/week (Monday to Sunday). /lilibShift: /b 15:00-23:00h. /lilibContract: /b Temporary Contract. /liliAccess to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more. /lilibBenefits: /b Free private health insurance with a permanent contract. /lilibRemuneration: /b Versátil remuneration options for nursery school and transport post-probation. /lilibCulture: /b Multicultural and international working environment. /lilibWork Environment: /b Modern office spaces, well connected by public transport and near Westfield Glòries shopping mall. /lilibPerks: /b Free coffee daily and fruit weekly. /lilibCareer Growth: /b Opportunity to join an industry-leading department with great potential for career growth. /lilibTraining: /b 3 weeks of initial training with ongoing personal coaching. /li /ulpJoin our team and play a crucial role in creating memorable travel experiences for customers around the globe! /p /p #J-18808-Ljbffr

📌 Icelandic Customer Service Representative - Travel Industry (Barcelona)
🏢 Cross Border Talents
📍 Barcelona