ppThe Company /p pOur customer is a multinational that operates all over the world for more than 39 years and is one of the worldwide specialists and leader in Laundry ERP. They will hire the selected candidate as an internal and permanent employee. /p h3Job Description /h3 pThey are looking for a Business Service Consultant who will be responsible for supporting customers during project implementation as well as after go‑live. The role combines project execution, customer consultancy, software knowledge, and service ownership. /p h3Requirements /h3 ul liMinimum of 4 years working in ERP/vertical implementation and L2/L3 support. /li liDemonstrated experience working with ERP/CRM/vertical customer support, software support or consultancy experience. /li liFamiliar with project management (Prince2/PMP). /li /ul h3Desirable Skills /h3 ul liExperience in ABS products and/or production, hospitality or textile rental industry experience. /li liLaundry industry processes knowledge. /li liFamiliar with BI, SQL, web/portal, mobile apps, and UHF/RFID. /li liPrince2/PMP experience.



/li /ul h3Responsibilities and Duties /h3 ul liService and support: manage and resolve support cases by coordinating with teams and customers. /li liProject and consultancy: manage projects by overseeing deadlines, documentation, and coordination among teams and clients, ensuring training, monitoring, and a smooth transition between phases. /li liCommunication and ownership: take ownership of assigned work, proactively communicate with customers and internal stakeholders while scaling risks on time, convey decisions clearly and professionally, and build customer trust through reliable follow‑up. /li /ul h3Languages /h3 ul liEnglish: B2/C1 fluent. /li liSpanish: B2/C1 fluent. /li /ul h3Job Location /h3 pMadrid. European Union citizen; otherwise, a valid job permit is mandatory. /p h3Salary /h3 pA very competitive salary package. /p h3Working From Home /h3 pHybrid (2 days remote; 3 days on site). /p /p #J-18808-Ljbffr

📌 Business & Service Consultant – Madrid (hybrid)
🏢 Montarelo Recruiting
📍 Madrid