ppPlanet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. /ppPlanet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. /ppIn recent years, we have experienced significant growth, expanding our services and integral presence. /ppWith strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. /ppOur mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. /ph3Role Overview /h3pThis role provides hands‑on, in‑person support for Planet’s office‑based colleagues and executives, covering walk‑up support, desk‑side fixes, meeting‑room and Microsoft Teams Rooms technology, and hands‑and‑feet support for the infrastructure and other IT teams. Day to day, you will be the visible face of IT in the office, resolving issues quickly, preparing devices and spaces, and keeping collaboration technology reliable.



/ph3What You Will Do /h3ulliWalk‑up desk‑side support —Provide in‑person support at the tech bar and at desks for endpoint, peripheral, application, and connectivity issues. /liliMeeting rooms Teams Rooms —Set up, maintain, and troubleshoot meeting‑room AV and Microsoft Teams Rooms; ensure spaces are event‑ready. /liliVIP executive support —Deliver responsive, white‑glove support to senior stakeholders and their events and presentations. /liliDevice lifecycle —Image, provision, deploy, and collect Windows and macOS devices; manage starters, leavers, and hardware refreshes. /liliHands feet —Provide on‑site support for infrastructure, networks, and remote teams - cabling, comms rooms, printers, and hardware swaps. /liliStock asset management —Manage local hardware stock and consumables and keep asset records accurate for on‑site equipment. /liliIncident request handling —Own walk‑up and assigned tickets in the ITSM tool (Jira Service Management) to resolution within SLA. /liliEvents moves —Support office moves, floor changes, and on‑site events, coordinating with facilities and other IT teams. /liliDocumentation —Maintain runbooks and asset records; share knowledge with the wider service desk.



/li /ulh3Success Measures /h3pOffice colleagues and executives supported in person with fast, high‑quality resolution; meeting rooms and Teams Rooms reliably event‑ready; accurate on‑site asset records. /ph3Who You Are /h3ulliProven onsite / desk‑side IT support experience, ideally supporting senior stakeholders. /liliStrong hands‑on hardware skills across laptops, desktops, peripherals, printers, and mobile devices. /liliExperience supporting meeting‑room AV and Microsoft Teams Rooms. /liliGood working knowledge of Windows 10/11, macOS, and Microsoft 365. /liliDevice provisioning experience with Intune (Autopilot) and/or JAMF. /liliComfortable with basic networking and cabling - patching, Wi‑Fi, and comms‑room hands‑and‑feet. /liliConfident using ITSM tooling and working to SLAs. /liliExcellent interpersonal skills and a professional, customer‑first manner. /liliAble to work on‑site full time and to lift and handle IT equipment as needed. /li /ulh3Why Planet /h3pPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. /ppCome and grow your career in the most exciting, fast paced technology market, with a business that delivers feel‑good connected commerce. /ppAt Planet, we embrace a hybrid work model, with three days a week in the office. /ppReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. /p /p #J-18808-Ljbffr

📌 Onsite Workspace Specialist (Madrid)
🏢 Planet
📍 Madrid