ppbPartner Services Manager /b – Partner Account Management Italian team /p h3Overview /h3 pOperational, strategic role at the intersection of process engineering, product expertise, and partner enablement. Owns outcomes and manages partner ecosystem with a focus on technical enablement and onboarding. /p h3What you’ll do /h3 ul liManage portfolio of committed business partners including IT resellers, HR consultancies, accounting firms, and technology distributors. /li liOwn technical enablement and onboarding lifecycle for the partner ecosystem, ensuring partner autonomy, quality, and retention. /li liBuild and deliver structured training and certification frameworks for new Expert Partners. /li liDevelop advanced continuous training modules, masterclasses, and webinars to achieve technical autonomy for existing partners. /li liDefine and audit a structured, high‑quality implementation process for partner‑managed clients. /li liInvestigate, design, and build systems that allow partners to offer and deliver services to customers. /li liTrack delivery metrics, implementation data, and velocity to guarantee a premium onboarding experience. /li liDrive partner product adoption and achieve business outcomes for partner customers. /li liMonitor active partner setups, spot configuration risks, and implement fixes to prevent churn. /li liBuild internal tools, templates, and playbooks to convert complex workflows into repeatable training modules. /li liAct as strategic bridge to internal squads, translating partner feedback into insights that shape the product roadmap. /li /ul h3What we’re looking for /h3 ul liRadical process ownership – proactively identify gaps, design solutions, and act on them. /li liDeep partner influence – coach partners, lead alignment conversations, and enforce quality standards.



/li liRoot‑cause problem solving – diagnose knowledge gaps and onboarding blockers, teach partners to become independent. /li liData‑driven mindset – comfortable with operational metrics and KPI systems to prioritize actions. /li liBuilder DNA – create training assets, playbooks, webinars, and tracking systems from scratch. /li /ul h3Required qualifications /h3 ul liNative or near‑native proficiency in Italian and professional‑level English. /li liExperience in B2B SaaS: implementation management, customer success, partner enablement, account management, or technical training delivery. /li liProven track record in managing structured project timelines and delivering improved outcomes. /li liComfortable working with operational metrics and data to prioritize actions and measure ecosystem health. /li /ul h3Nice to have /h3 ul liExperience in HR technology, payroll, or workforce management systems. /li liExperience in an indirect sales, channel, or partner enablement model. /li liBackground in corporate training or webinar delivery. /li /ul h3Benefits /h3 ul liHigh‑growth, multicultural and friendly environment. /li liAccess to Wellness Hub with gyms, pools, outdoor classes. /li liSavings with Cobee. /li liLanguage classes. /li liLunch in the office and organic fruit. /li liFood discounts with Nora. /li liPet‑friendly workplace. /li liOther benefits discussed during interview. /li /ul h3Equal Employment Opportunity Mandate /h3 pWe welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you may indicate so optionally and we will share additional information. /p /p #J-18808-Ljbffr

📌 Partner Services Manager Italian Market (Barcelona)
🏢 Factorial
📍 Barcelona