ppbTravel /b: 0 - 10% /p h3Who You’ll Become /h3 pThe Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health. /p h3What You’ll Do /h3 ul liSuccessfully complete a 10‑month learn‑apply program, including classroom phases and field phases with your CSM team, to enhance your support in the CSM role. /li liImmerse yourself in experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. /li liEnhance skills around your solution portfolio, managing customer retention, and driving value realization. /li liReceive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional, working both behind the scenes and directly with customers. /li /ul h3What You Bring /h3 ul li2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.



/li liProven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, with experience resolving issues and managing escalations. /li liCooperative and productive approach to working relationships, internally and externally. /li liStrong ability to learn new concepts quickly, adapt to changing environments, and apply knowledge to deliver results. /li liUnderstanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI. /li liStrong business acumen, including knowledge of business processes and/or industries. /li liProficiency in English to engage with our general network. /li liA curious, agile mindset, passion for learning, and resilience to adapt in a fast‑paced, evolving environment. /li liStrong problem‑solving, project management, and creative thinking skills with ability to collaborate across teams and communicate ideas clearly. /li liEmotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. /li liGrowing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results‑oriented approach and courage to take initiative. /li /ul h3CSM Focus Areas /h3 ul liSAP Finance Spend Management (FS)



– knowledge in accounting, procurement, and supplier management. /li liSAP SuccessFactors (Human Capital Management – HCM) – knowledge of core HR, payroll, talent management, employee experience, HR analytics, and workforce planning. /li liSAP Supply Chain Management (SCM) – knowledge of supply chain, asset management, manufacturing, logistics, or product and project lifecycle management. /li liSAP Customer Experience (CX) – knowledge of e‑commerce, sales, customer service, and marketing processes. /li liSAP Business Transformation Management (BTM) – knowledge of business process management and automation applications. /li liSAP Business Technology Platform (BTP) SAP Business Data Cloud (BDC) – knowledge of data management, analytics, application development, integration, intelligent technologies, AI, and related technology domains. /li /ul h3Other Information /h3 pbAI Usage in the Recruitment Process /b: For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. /p pbEEO Statement /b: The SAP Academy for Customer Success is an equal‑opportunity workplace and is an affirmative action employer. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status, or disability. Successful candidates may be required to undergo background verification. /p /p #J-18808-Ljbffr

📌 Strategic Customer Success Manager: Growth & Retention (Madrid)
🏢 SAP
📍 Madrid