ppIn the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications. /p pWe have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams. /p pAnd we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness". /p pWe are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you? /p h3What You Will Do /h3 ul liYou will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues. /li liWork with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests. /li liDevelop technical troubleshooting sessions, trainings and guides for internal CRE team members. /li liDevelop, review and maintain the internal collection of knowledge base articles. /li liTriage and document bugs and enhancement requests as seen in the field, and through reproduction.



/li liWork with our Escalation Management team on hot accounts which are high touch /li liParticipate in on-call rotation /li /ul h3What You Will Bring With You /h3 ul li5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security). /li liMaster level kubernetes and Linux experience. /li liWorking knowledge of one or more scripting languages (Bash/Shell/Python). /li liWorking knowledge of public providers and their services e.g. AWS, Azure, GCP /li liNice to have: knowledge of Oracle and IBM Cloud. /li liExperience balancing multiple challenges simultaneously. /li /ul h3What We Look For /h3 ul liWorking knowledge of Cassandra, Elasticsearch, Postgres, and Kafka. /li liExperience using or integrating with Systems Management technologies. /li liHands-on experience with PaaS tools or other cloud management software. /li liExperience in application integration. /li liExperience writing and communicating in English and French. /li /ul h3When You Join Sysdig, You Can Expect /h3 ul liExtra days off to prioritize your well-being /li liMental health support for you and your family through the Modern Health app /li liGreat compensation package /li /ul pSysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status. /p pSysdig may use responsible AI tools in connection with its recruitment and hiring efforts. These tools may be used to help Sysdig identify and shortlist talent for current and future job postings. You can opt-out of this practice at any time by . To learn more about how this works and your rights, please see the Sysdig General Applicant and Employee Privacy Notice: /p /p #J-18808-Ljbffr

📌 Senior Customer Reliability Engineer (España)
🏢 Sysdig
📍 España