Key Responsibilities: Handle customer inquiries via
phone, email, and chat in Norwegian and English. Assist customers
with booking-related questions, technical support, and general
inquiries. Provide effective solutions by troubleshooting and
understanding customer needs. Maintain accurate records of customer
interactions using CRM systems. Collaborate with other departments
to ensure efficient issue resolution. Stay informed about company
products, services, and policies to provide up-to-date information.
Requirements: Native Norwegian speaker with advanced English
proficiency. Excellent communication and interpersonal skills, both
written and spoken. Strong PC skills, including Office 365, CRM
databases, and other internal platforms. Problem-solving and
solution-driven mentality. A positive and motivated attitude to
handle challenging customer situations. Goal-oriented work
approach. Ability to adapt to changing priorities and business
processes. Affinity with accommodation platforms is a plus.
Previous experience in customer service or contact center
environments is valued. Availability to work from the office and




from home (within 100km from the office). Contract Details: 39
hours per week full-time contract (Monday to Sunday), with fixed
working hours and 2 days off per week. Rotating shifts:
09:00-20:00. Initial temporary contract with the potential for a
permanent position based on business needs. 27 working days of
holiday per year. Benefits: "Feel Good" program including Spanish
lessons, quizzes with prizes, and free group activities such as
running, beach volleyball, and roller skating. Free private health
insurance upon obtaining a permanent contract. Versátil
remuneration options for nursery school and transport after the
probation period. Multicultural and international working
environment. Modern office spaces, well connected by public
transport and close to Glories shopping mall (Westfield). Free
coffee daily and free fruit once a week. Opportunities to learn and
grow within an industry-leading department. 3 weeks of initial
training and ongoing personal coaching.

📌 Norwegian Speaking Junior Customer ServiceRepresentative (Barcelona)
🏢 Cross Border Talents
📍 Barcelona