Rocket Lab is a leading mobile ad‑tech company that empowers app marketers to acquire and retain high‑quality users through our technology that accelerates growth across the entire customer life cycle, focusing on lifetime value.

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We are looking for a Customer Growth Analyst who is passionate about building strong client relationships and driving measurable growth across the customer lifecycle.

This role is offered as a temporary substitution contract ("contrato de interinidad") to cover a maternity leave, in line with Spanish employment regulations. The contract will remain active until the substituted employee returns to their position (expected duration: approximately 4‑6 months).

Responsibilities

As a Customer Growth Analyst, you will be responsible for:

Client Management

- Build strong, long‑lasting relationships with clients, understanding their business needs and objectives.
- Lead the onboarding process for new clients.
- Lead meetings to review performance and identify growth opportunities.
- Oversee billing processes, ensuring accurate invoicing and promptly resolving concerns.

Retention, Upselling & Renewals




- Develop and implement proactive retention strategies to reduce churn and increase loyalty.
- Identify upselling opportunities and execute renewal plans, aligning budgets with clients for upcoming months.
- Stay on top of digital marketing and mobile app trends to inform strategic planning.
- Conduct market research to bring clients industry best practices and innovative solutions.
- Collaborate with cross‑functional teams on user retention and acquisition strategies.
- Prepare performance reports and address client concerns quickly.
- Work with Sales to align acquisition strategies and with Operations to review KPIs. xqbhyrx
- 3+ years experience in Account Management positions
- At least 1 year experience in the Mobile Advertising industry
- Strong communication and negotiation skills
- Excellent organizational and time‑management skills, with the ability to work independently but also to collaborate and participate as a team player
- Fluent in English is a must

Benefits
- Flexible hours
- Work Balance Philosophy
- Great work environment
- Health insurance
- Versátil benefits to enjoy every month
- Potential for this role to evolve into a permanent position, depending on business needs

We look forward to seeing you soon in our team!

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📌 Customer Growth Analyst EMEA (Madrid)
🏢 Rocket Lab
📍 Madrid