ph3Primary Details /h3 pTime Type: Full time /p pWorker Type: Employee /p pAt QBE, our purpose is to benable a more resilient future. /b /p pAre you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 28 countries? /p pQBE Europe SA/NV is headquartered in Brussels and we are proud to have Spanish offices in Madrid and Barcelona. /p h3Client Director Spain /h3 h3The opportunity /h3 pThe purpose of this role is to support the establishment and growth of a Client Solutions Practice across the Division. The role is responsible for developing a quality client pipeline, maintaining key client accounts, and facilitating sustainable profitable growth. /p h3Your new role /h3 ul liAct as the main point of contact for clients across all business areas, focusing on building and maintaining strong relationships. /li liCollaborate closely with the Distribution team to drive client retention and ensure ongoing satisfaction. /li liMonitor and enhance client satisfaction, using annual Voice of Customer (VOC) surveys to measure and improve service quality. /li liIdentify and pursue opportunities for cross‑selling and upselling, maximizing value for both clients and the organization. /li liManage and prioritize top clients and large accounts, with criteria to be determined (such as minimum revenue and employee count), ensuring tailored solutions and dedicated support. /li liManage the opportunity pipeline and business to increase density build and structure programme design for clients. /li /ul ul liEngage with the Distribution and Client Engagement team for client acquisition. /li liEnsure compliance with legal, regulatory frameworks,



and corporate policies. /li liDrive the design and maintenance of marketing and communication frameworks. /li liDevelop a strong client engagement focus for existing and new clients. /li liKeep up to date with industry developments for continuous improvement. /li liProvide specialist advice on underwriting programmes and legislation. /li liEstablish clear accountabilities and authority levels for direct reports to ensure goal delivery. /li /ul h3About you /h3 ul liSignificant exposure to the insurance industry as a client manager either in insurance company or brokerage, with an ability to operate across all products. /li liStrong track record in managing strategic client relationships at senior Executive leadership level, creating not only positive influence but clear value return to the business. /li liSignificant contact network of client risk managers which provides the ability to influence develop new opportunities. /li /ul pAt QBE, we are dedicated to creating an inclusive environment for all employees. Our positions are open to individuals with disabilities, and we actively promote inclusion and diversity in our workplace. /p pSkills: Business Transformation, Coaching for success, Conflict Resolution, Cost‑Benefit Analysis (CBA), Critical Thinking, Financial Products, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Presenting with Impact, Research Analysis, Risk Management, Stakeholder Management, Team Management /p h3Equal Employment Opportunity /h3 pQBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. /p /p #J-18808-Ljbffr

📌 Client Director (Madrid)
🏢 慨正橡扯
📍 Madrid