ppMedier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results. /ppOur philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in. /ppWe are looking for experienced bCRM /b professionals to join our growing team at different seniority levels — from bCRM Manager to CRM Head /b. This is a unique opportunity to influence customer engagement strategy on a general scale and build best-in‑class CRM processes across multiple products. /ppbAll the roles are on-site in Valencia. /b /ppbWe will be happy to relocate you! /b /ph3Key Responsibilities: /h3ulliDefine, implement, and continuously optimize CRM strategy across all communication channels (Email, SMS, push notifications, in-app, and onsite messaging). /liliOwn the customer lifecycle, ensuring effective onboarding, engagement, retention, reactivation, and churn prevention. /liliPlan, execute, and evaluate CRM campaigns with a strong focus on personalization, segmentation, and measurable impact on ROI. /liliCollaborate with cross-functional teams (content, design, product,



analytics) to ensure campaigns are creative, data-driven, and aligned with business objectives. /liliMonitor, analyze, and report on CRM KPIs such as CLV, retention, conversion, and churn; translate insights into actionable improvements. /liliEnsure compliance with data privacy regulations and responsible gaming practices. /liliDepending on seniority: /lilibCRM Manager /b – execute and optimize campaigns within the defined strategy. /lilibLead CRM /b – take ownership of strategy development, testing new mechanics, and mentoring team members. /lilibHead of CRM /b – define global CRM vision, manage budgets and tools, build and lead a high-performing CRM team. /li /ulh3Requirements: /h3ulli3+ years of CRM experience within iGaming or Betting. /liliProven track record of managing CRM campaigns end-to-end, with measurable business impact. /liliHands‑on experience with leading CRM platforms (Braze, Optimove, Salesforce, or similar). /liliStrong analytical skills, including segmentation, A/B testing, and campaign performance optimization. /liliExcellent project management, communication, and collaboration skills. /liliFluent in English (additional languages are a plus). /liliProactive, adaptable, and comfortable working in a fast‑paced, international environment. /li /ul /p #J-18808-Ljbffr

📌 Senior CRM Manager (Comunidad Valenciana)
🏢 Medier Agency
📍 Comunidad Valenciana