ppSpring Health is a general mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. /p pOur AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. /p pAs an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. /p pThe Implementation Manager, reporting to the Manager, Implementation, will lead a world-class customer onboarding process from the transition out of Sales through the handoff to Customer Success. This role will be Spring Health’s primary implementation resource for customers based in EMEA and will also support US-based customers where time-zone alignment allows. You will serve as a detail-oriented project manager and trusted customer consultant, bridging internal and external teams to resolve complex issues and maximize customer programs. Success requires comfort identifying and proposing solutions when information is incomplete or evolving. /p h3What you’ll do: /h3 ul liLead end-to-end project management for customer implementations. /li liServe as the primary customer contact during implementation and build strong relationships. /li liDefine and align customer requirements and expectations internally and externally, ensuring delivery by go-live. /li liOwn non-standard customer requirements by gathering needs, aligning resources, and turning one-off requests into repeatable processes. /li liManage project plans for internal and external stakeholders and provide timely updates. /li liIdentify and assess customer onboarding risks,



proactively escalating them to internal leadership. /li liCollaborate cross-functionally to design and implement scalable, automated improvements to the implementation process. /li liServe as a team and cross-functional subject-matter expert on the implementation process. /li liSupport Sales so prospects understand and feel confident about the implementation process. /li /ul h3What success looks like: /h3 ul liCustomers launch on time. /li liHigh customer satisfaction, measured through Implementation CSAT. /li liTime to first value for customers is as short as possible.Issues and risks are identified and remediated in a timely manner. /li liProject teams and internal operations stakeholders stay seamlessly aligned. /li liKey initiatives directly related to department scalability are completed. /li /ul h3What you’ll bring: /h3 ul liBachelor’s degree or higher. /li li3+ years of experience in implementation, customer success, account management, client services, and/or client operations. /li liExperience creating cross-functional product requirements documents, standard operating procedures, or playbooks. /li liAdvanced experience with customer relationship management and project management tools, such as Salesforce and Rocketlane. /li liStrong listening and communication skills, with a creative approach to solving root problems strategically. /li liHigh integrity, organizational skill, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach. /li liAbility to navigate internal and external teams and align stakeholders around complex customer needs. /li liComfort identifying and proposing solutions when information is incomplete or evolving.



/li liA deep passion for transforming mental healthcare and eliminating barriers to care. /li liMultilingual, with professional fluency in English and at least one additional language relevant to the customers this role will support. /li liWillingness and ability to travel as necessary, approximately 10%. /li /ul h3Nice to have: /h3 ul liExperience in HealthTech, employee benefits, mental health, or a similar industry. /li /ul pbThe target base salary range for this position is $49,600 - $57,040 EUR /b and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually usingbRadford Global Compensation Database /b at minimum to ensure competitive and fair pay. /p pSpring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. /p h3Voluntary Self-Identification /h3 pFor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. /p pAs set forth in Spring Health's Equal Employment Opportunity policy, we do not discriminate on the /p /p #J-18808-Ljbffr

📌 Implementation Manager (Spain) (Madrid)
🏢 Spring Care
📍 Madrid