Temporary 12‑Month Contract
Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta posibilidad desplazándose hacia abajo ahora.
We are looking for an experienced professional fluent in French, Spanish, and English to represent our values in front of our customers.
Responsibilities
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- Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management.
- Regularly update customers and internal stakeholders on order status and any issues.
- Handle customer inquiries, process returns, and claims to resolve customer issues promptly.
- Identify potential obstacles in the fulfillment process, work with stakeholders to take corrective action, and use root‑cause analysis to understand key drivers of order failure in support of continuous improvement.
- Understand customer expectations and translate the voice of the customer for internal stakeholders.
- Produce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meetings.
- Develop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvement.
Qualifications
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- 2–3 years’ experience in customer service and/or order management.
- SAP SD experience; proficiency in Microsoft Office (Excel and PowerPoint); knowledge of other CRM systems highly valued.
- Experience in export documentation and incoterms highly valued.
- Good communication skills and excellent capability to resolve issues.
- Capable of networking within a large organization spread across different sites worldwide.
- Capability to analyze customer data and KPIs, initiative to identify process improvements. xqbhyrx