ph3Overview /h3 pExperteer Overview In this role you will lead the Customer Engagement Applications function within Hexagon Manufacturing Intelligence, guiding a integral team and external partners. You will own the technology portfolio (Salesforce, CPQ, service apps, portals and customer-facing websites) and drive IT modernisation in alignment with the Hexagon Way operating model. You’ll partner with Sales, Marketing and Customer Service to translate business priorities into scalable tech solutions. Your leadership will deliver improved customer acquisition, retention and satisfaction through integrated platforms and governance-backed delivery. This is a strategic, impact-focused role at the heart of Hexagon's digital-transform. /p h3Responsibilities /h3 ul liDefine and execute the long‑term strategy and roadmap for Customer Engagement Applications in partnership with business leaders and IT stakeholders. /li liLead and develop a high-performing team of ~38 internal and external members. /li liImplement the Hexagon Way operating model across the function with aligned governance and delivery processes. /li liBuild relationships with Sales, Marketing, Customer Service to translate priorities into technology solutions. /li liOwn lifecycle management of the Customer Engagement technology portfolio (Salesforce, CPQ,



service apps, portals, websites). /li liManage demand, prioritisation, roadmaps, performance, and continuous improvement. /li liOversee production support and operational excellence; drive platform adoption and business value. /li liLead delivery of projects/programmes on time and within budget; coordinate cross-functional teams and stakeholders. /li liTranslate business requirements into scalable enterprise solutions for better acquisition, retention and satisfaction. /li liEnsure documentation, release management, risk management and compliance practices. /li /ul h3Qualifications /h3 ul liSignificant experience in commercial technology domains (Sales, Marketing, Customer Service or CRM). /li liProven experience leading, delivering, or architecting enterprise solutions on Salesforce or comparable CRM. /li liDemonstrated success leading technology teams and managing complex stakeholder environments. /li liStrong commercial acumen aligning technology investments with business strategy. /li liExcellent communication, influencing and problem-solving skills. /li liExperience with Agile delivery methodologies and DevOps practices. /li /ul pLocation: Barcelona, Kingdom Of Spain, ES /p /p #J-18808-Ljbffr

📌 Customer Engagement Delivery Lead, It (Barcelona)
🏢 Hexagon Group
📍 Barcelona