ph3On-Call IT Support Technician /h3 h3Job Overview /h3 pWe are seeking a reliable and technically skilled On-Call IT Support Technician to provide installation, maintenance, and troubleshooting services for a variety of IT and telecommunications systems. The successful candidate will be responsible for supporting clients on an as-needed basis, ensuring that hardware, network, surveillance, and communication systems are installed and operating efficiently. /p pThis role is ideal for a hands‑on technician with experience in networking, CCTV systems, telephone systems, and general IT support. /p h3Key Responsibilities /h3 h3IT Support Troubleshooting /h3 ul liProvide onsite and remote technical support to clients. /li liDiagnose and resolve hardware, software, and network‑related issues. /li liConfigure and maintain desktop computers, laptops, printers, and peripheral devices. /li liPerform system upgrades, installations, and preventative maintenance. /li /ul h3Network Installation Support /h3 ul liInstall, configure, and troubleshoot routers, switches, wireless access points, and network infrastructure. /li liSet up and maintain wired and wireless networks. /li liPerform network testing and ensure optimal connectivity and performance. /li liAssist with internet connectivity and network security configurations. /li /ul h3CCTV Security Systems /h3 ul liInstall, configure, and maintain CCTV camera systems. /li liConduct site assessments and determine optimal camera placement. /li liConfigure recording devices, remote viewing applications, and monitoring systems. /li liTroubleshoot camera, cabling, and connectivity issues. /li /ul h3Telephone Communication Systems /h3 ul liInstall and configure business telephone systems, including VoIP solutions.



/li liTroubleshoot telephone hardware and connectivity issues. /li liConfigure extensions, call routing, voicemail, and related features. /li /ul h3Cabling Infrastructure /h3 ul liInstall and terminate network and telephone cabling. /li liTest and certify cable installations. /li liEnsure all installations are neat, compliant, and properly documented. /li /ul h3Documentation Reporting /h3 ul liRecord service activities, installations, and maintenance performed on a report which may require pictures of installed equipment/work before and after the shift. /li liMaintain accurate records of equipment and configurations. /li liProvide clear feedback and recommendations to clients and management. /li /ul h3Minimum Requirements /h3 h3Education /h3 ul liCertificate, Diploma, or equivalent qualification in Information Technology, Networking, Telecommunications, or a related field. /li /ul h3Experience /h3 ul liMinimum 2–3 years' experience in IT support, networking, telecommunications, or a similar technical role. /li liProven experience installing and supporting CCTV systems. /li liProven experience configuring routers and network equipment. /li liExperience installing and maintaining telephone systems, preferably VoIP solutions. /li /ul h3Technical Skills /h3 ul liCCTV installation and troubleshooting. /li liRouter and network device configuration. /li liTelephone system installation and support. /li liNetwork cabling and termination.



/li liTCP/IP networking fundamentals. /li liWindows operating systems and desktop support. /li liWireless networking technologies. /li liBasic cybersecurity awareness. /li /ul h3Preferred Qualifications /h3 ul liCompTIA A+ and/or Network+ certification. /li liMikrotik, Cisco, Ubiquiti, or similar networking certifications. /li liCCTV vendor certifications. /li liVoIP or PBX system experience. /li /ul h3Must have for Installation /h3 ul liA laptop with internet access and team viewer /li liSerial/console cable /li liRJ45 Ethernet cable /li liCommunication on WhatsApp mandatory as we have integral support for each task /li /ul h3Key Competencies /h3 ul liStrong problem‑solving and troubleshooting skills. /li liExcellent communication and customer service abilities. /li liAbility to work independently with minimal supervision. /li liStrong attention to detail. /li liGood time management and organisational skills. /li liAbility to work under pressure and respond to urgent call‑outs. /li /ul h3Working Conditions /h3 ul liOn‑call and available to respond to support requests as required. /li liTravel to client sites may be required. /li liOccasional after‑hours, weekend, or emergency support may be necessary. /li liPhysical ability to install equipment, run cabling, and work at heights when required. /li /ul h3Performance Indicators /h3 ul liSuccessful completion of installations within agreed timelines. /li liFirst‑time resolution of technical issues where possible. /li liHigh client satisfaction ratings. /li liAccurate documentation and reporting.Compliance with company standards and safety requirements. /li liWhere applicable, safety gear must be worn if required /li /ul /p #J-18808-Ljbffr

📌 On-Call IT Support Technician (Madrid)
🏢 ITproposal
📍 Madrid