Senior Team Manager – Luxury Automotive Customer Experience | English C1
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Madrid, Spain, ES

Job Description

Foundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project. This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast‑paced service environments. The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand.

Key Responsibilities

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- Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards.

- Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans.

- Analyze operational metrics, report data, and campaign results to optimize performance and customer satisfaction.

- Provide ongoing feedback, coaching sessions, and performance follow‑ups.

- Handle escalations and support agents in resolving complex customer situations.

- Ensure clear and effective communication between internal stakeholders and client operations.

- Promote a high‑performance culture focused on collaboration, accountability, and continuous improvement.

- Support onboarding and integration processes for new employees.

Candidate Profile

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- Advanced English level (minimum C1 required).





- Higher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent.

- Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact centre environments.

- Minimum 6 months of experience in customer operations.

- Strong leadership, analytical, and interpersonal communication skills.

- Experience managing KPIs, coaching plans, and operational reporting.

- Customer‑oriented mindset with strong problem‑solving capabilities.

- Availability to work rotating schedules from Monday to Sunday, including public holidays.

Working Conditions

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- Temporary replacement contract.

- Full‑time position: 39 hours/week.

- Rotating shifts between 8:50 AM and 8:00 PM.

- Paid training programme of 3 weeks.

- Training schedule: Monday to Friday, 9:00 AM‑6:00 PM.

- Professional and international working environment in Madrid.

Additional Information

Foundever is a global leader in customer experience solutions, combining innovation, operational expertise, and people‑focused strategies to support internationally recognised brands. We are committed to fostering an inclusive workplace built on diversity, equal opportunities, and professional growth.

Join Foundever and contribute to delivering premium customer experiences in a high‑performance international environment. xqbhyrx

Watch this video to get a sneak peak of the job in action

(Video link)

The Company is committed to equality, diversity and inclusion for all individuals and enforces a zero‑tolerance policy toward any form of harassment or discrimination. We promote blind CV.

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📌 Senior Team Manager - Luxury Automotive Customer Experience | English (Madrid)
🏢 Sitel
📍 Madrid