Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.
About Doofinder

Doofinder is a technology company that provides advanced search solutions for websites and eCommerce sites, helping online retailers increase their sales.

Technical Support Agent

Your mission is to diagnose, troubleshoot and resolve technical issues raised by our customers. You will engage with customers through emails, calls and 1:1 meetings, helping them understand and get the most out of Doofinder's technology, while digging into logs, requests and code‑level details to get to the root of every problem.

Key Responsibilities

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- Address customer product & technical issues, debug and resolve them efficiently through our ticketing system (email, calls, 1:1 meetings).

- Investigate technical incidents end‑to‑end: reproduce issues, inspect logs and network requests, and identify root causes.

- Ensure customers fully understand Doofinder and are guided to make the most of the tool's full potential.

- Communicate complex technical topics in a clear and customer‑friendly manner.

- Work closely with the Development team to escalat…

- Manage multiple priorities while maintaining a solution‑oriented mindset.

- Take initiative, work independently, and contribute to team success.

- Build strong relationships with customers, acting as a trusted technical point of contact.

- Collect and analyse customer feedback to suggest improvements to the product and support process.

Required Skills and Experience

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- Experience in technical customer support,



technical account management, or a similar technical customer‑facing role.

- Solid problem‑solving mindset with a hands‑on, resolutive approach to debugging.

- Comfortable using browser dev tools, reading logs, and understanding HTTP requests/responses.

- Knowledge of HTML, CSS and JavaScript.

- Strong communication skills to explain technical concepts clearly to non‑technical customers.

- Comfortable leading calls and meetings.

- Fluent in English and Spanish (required).

- EU work permit is a must.

Nice to Have

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- Experience in SaaS or e‑commerce environments.

- Familiarity with GitHub (opening and tracking issues).

- Familiarity with Intercom or similar customer engagement/ticketing platforms.

- Familiarity with Postman and Grafana.

Languages

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- Native German

- Fluent in either English and Spanish

Benefits

Real stability with a permanent contract in an innovative and rapidly growing company with a future project on the e‑commerce industry. Competitive salary. Career plans and professional development. The most innovative and unique technology & tools. International environment with over 33 different nationalities. 22 days of annual leave (plus 24‑31 December as discretionary days). Versátil compensation system for benefits. Doofinder compensates referrals. Real work‑life balance – flexibility with Friday’s afternoon off. Fruit, snacks & monthly lunch, and weekly news at the office. xqbhyrx Communities & activities outdoors: ping‑pong, football, golf, chess, etc. Green environment and open spaces in a very cool and modern office.

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📌 Technical Support Agent (Madrid)
🏢 Doofinder
📍 Madrid