Apply for Principal Implementation Consultant at OneTrust in Madrid, MD, ES. This full‑time, onsite position offers great opportunities for career growth.

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OneTrust’s mission is to enable innovation through the responsible use of data and AI. We develop technology platforms that unify regulatory intelligence, automation, and connected governance workflows so businesses can move at the speed of AI while ensuring good governance.

The Challenge

The Principal Consultant – Solution Lead role is a critical component of OneTrust’s delivery architecture. After the sales process, consultants become the primary customer contact responsible for building and maintaining the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagement.

Your Mission

- Lead solution design and architecture for complex OneTrust implementations, ensuring alignment with customer business outcomes, industry best practices, and platform capabilities.
- Act as the solution authority across engagements, guiding functional and technical teams to ensure consistent, high‑quality delivery.
- Build trusted relationships with strategic customers and act as a senior advisor throughout the implementation lifecycle.
- Analyse customer business processes and provide strategic recommendations and best practices to optimise the use of the OneTrust platform.
- Monitor and guide customer adoption and platform usage to ensure implementations deliver long‑term value and align with customer goals.
- Partner closely with Delivery Managers and Project Managers to proactively manage solution risks, dependencies, and escalations.
- Act as the primary solution escalation point for complex implementation challenges, driving resolution and maintaining delivery integrity.
- Collaborate with CX Sales, Professional Services, and Customer Success to support solution scoping, implementation strategy, and successful customer transitions.




- Represent the voice of the customer internally, partnering with Product Management and Engineering to influence platform direction based on customer insights, industry trends, and regulatory developments.
- Serve as a thought leader and mentor, contributing to delivery methodologies, coaching consultants, and supporting the development of emerging solution experts.

What Success Looks Like
- Customers consistently achieve successful outcomes and strong adoption of OneTrust solutions.
- Complex projects are delivered with minimal escalation and high confidence from stakeholders.
- Other consultants rely on you for guidance on complex design or delivery challenges.
- Implementation quality and consistency improve as a result of your contributions.

You Are

Great at building relationships across stakeholders in marketing, sales, and engineering. Genuinely enthusiastic about working directly with customers and learning more about Data Privacy, Security and Governance. Willing to get hands‑on with SaaS solutions and become skilled in implementation while balancing customer priorities across several accounts.

Your experience Includes

- BA/BSc in Business, Engineering or related subject.
- 8+ years’ experience in a client‑facing Professional Services role in a SaaS environment.
- Proven track record of successful delivery of enterprise IT projects as an individual contributor or team lead.
- Proven ability to engage across corporate functions (Professional Services, Product Management).
- Experience planning, organising, directing, and evaluating implementation of SaaS systems; preferably in a Data Privacy Compliance or other enterprise software professional services environment.




- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
- Direct experience implementing and supporting large enterprise solutions.
- Relationship management and customer management expertise.
- Willingness to travel, as the job requires (Estimated 10–20%).
- Well‑developed strategic thinking, problem‑solving, and decision‑making capabilities.
- Experience contributing to methodology development, delivery standards, enablement programs, or thought leadership initiatives.
- Extra impressive industry‑recognized certifications such as: CIPP/E, CIPP/US, CIPM, FIP, AIGP, CISA, CRISC, GRCP.
- Recognized internally or externally as a subject‑matter expert in implementation strategy or a specific regulator or product domain.
- History of mentoring consultants and shaping delivery quality without formal people‑management responsibility.
- Experience influencing product roadmap, services packaging, or go‑to‑market strategy through customer and delivery insights.

Where we Work

We are embracing an office‑first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. You will receive comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. Specific benefits differ by country. xqbhyrx

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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📌 Principal Implementation Consultant at OneTrust (Madrid)
🏢 OneTrust
📍 Madrid